Coordinator Interpretive Services Position Available In Shelby, Tennessee

Coordinator Interpretive Services remote type
On Campus
locations
Memphis Professional Building
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R-9698
If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
Responsible for providing interpretation services in Spanish and English for patients, patient families, physicians, and caregivers. Facilitates interpreting services for Limited English Proficiency and Deaf or Hard of Hearing patients and their families, works to support the patient’s families’ role in care, and ensures focus on customer service. In collaboration with the Director, reviews and evaluates the provision of interpreting services throughout the system, plans and implements educational activities. Serves as the liaison for community outreach efforts for organizations that represent patients and families with Limited English Proficiency or Disabilities such as Visually Impaired, Deaf or Hard of Hearing, and collaborates with the Congregational Health Network in providing multi-cultural outreach for patient navigation. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
Responsible for providing interpretation services in Spanish and English for patients, patient families, physicians, and caregivers. Facilitates interpreting services for Limited English Proficiency and Deaf or Hard of Hearing patients and their families, works to support the patient’s families’ role in care, and ensures focus on customer service. In collaboration with the Director, reviews and evaluates the provision of interpreting services throughout the system, plans and implements educational activities. Serves as the liaison for community outreach efforts for organizations that represent patients and families with Limited English Proficiency or Disabilities such as Visually Impaired, Deaf or Hard of Hearing, and collaborates with the Congregational Health Network in providing multi-cultural outreach for patient navigation. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.
What you will do
Performs a variety of interpreting and translation services to assist Spanish-speaking patients and other patients with Limited English Proficiency or Disabilities that affect Communication receiving care at Methodist Le Bonheur Healthcare.
Maintains confidentiality in all matters related to patients.
Maintains timely and accurate documentation of interpretation services performed.
Adheres to standard code of ethics for medical interpreters.
Assists Director in review and evaluation of various options for the provision of interpreting services throughout the system. Assists with the development of standard practices in medical interpreting to comply with the National Standards of Practice for Interpreters in Health Care.
Serves in an on-call capacity for interpreting needs; ensures on-call service is provided throughout the system for 24/7 availability.
Leads or participates on multi-disciplinary teams toward the execution and implementation of projects related to medical interpreting services.
Serves as resource for any department that provides service to limited or non-English speaking patients; provides information regarding Latino culture, issues and events. Educates staff about the Spanish cultures served and the impact of their beliefs and practices upon medical care.
In collaboration with the director, plans, implements and evaluates orientation, competency and educational needs for interpreters.
Informs the community about MLH services through community activities, clinical staff involvement, and promotional/educational events. Serves as liaison/representative of Methodist Healthcare to community-based organizations addressing the Latino community.
Collaborates with Marketing/Communications to develop materials for Latino-related marketing activities.
Collaborates with the Congregational Health Network to develop and implement a multicultural outreach program to assist with navigating the health care system.
Education Qualifications
Associate’s Degree Healthcare Services
Associate’s Degree

Preferred:

Bachelor’s Degree
Evidence of training as a medical interpreter as demonstrated by successful completion of MLH Candidate Assessment (Oral and Written). Basic training courses usually consist of 40 hours or more of course work (including classroom and practice).
Experience Qualifications
3-5 years Healthcare interpretation or translation
Skills and Abilities
Fluency in English and Spanish with knowledge and understanding of the culture of patients with Limited English Proficiency and Disabilities that impede communication
Demonstrated ability to serve as an interpreter with ability to speak, read, and write in Spanish and interpret/translate from the language to English and vice-versa.
Excellent verbal and written communication skills with grammatical excellence demonstrated.
Basic proficiency in Word and Excel; Power Point desired.
Ability to work without close supervision and to exercise independent judgment.
Ability to maintain working relationships with physicians, directors, co-workers, and other Associates.
Ability to set priorities, organize and coordinate multiple tasks, and maintain control of workflow.
Demonstrated interest in advocating and serving patients and families from other cultures.
Ability to work effectively in situations of high stress and conflict.
Strong verbal and written communication skills.
Licenses and Certifications

Preferred:

Certified Medical Interpreter – National Board of Certification for Medical Interpreters
Supervision Provided by this Position
There are lead responsibilities assigned to this position, but no supervisory responsibilities.
Physical Demands
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: light work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Frequent travel to other hospitals in Memphis and Olive Branch.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South’s largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
Why work here?
Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South.
Get In Touch
Introduce yourself to our recruiters and we’ll get in touch if there’s a role that seems like a good match.
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About Us
Our goal is to improve every life we touch, including our Associates. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South, and we value the dedicated individuals who play such a crucial role in helping us fulfill our mission. With Methodist Le Bonheur, you’ll be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career. Because we’re not at our best until you are at yours.