Aftersales Director (Commercial Automotive) Position Available In Miami-Dade, Florida

To expedite consideration, please email your resume to melissa.adams@adeccona.com

Position:

Director, Aftersales Location:

Miami Area, Florida, USA 100% onsite, in office plus 25% travel

Type:

Full-Time, Direct Hire Permanent Position Salary range: $100k-$120k annual Position Summary A global transportation and commercial vehicle manufacturer is seeking a Director of Aftersales to lead and drive aftersales operations across the United States and Latin America. This leadership role is responsible for the execution of parts and service strategy, retail network development, technical field support, and overall customer satisfaction. Reporting directly to the Managing Director, the Director of Aftersales will play a critical role in achieving business goals related to service excellence, profitability, and partner performance. Key Responsibilities Commercial Strategy – Parts & Services Lead and implement the annual business plan for aftersales, ensuring delivery on volume, profitability, and strategic objectives. Develop and execute commercial strategy for service offerings, parts pricing, service contracts, and telematics. Collaborate with logistics teams to ensure optimal parts availability and operational efficiency. Cultivate strong relationships with distributors and dealers while motivating regional sales teams. Retail Network & Competence Development Ensure customer satisfaction and high-quality service delivery through effective partnerships with the retail network. Drive retail development plans to expand footprint and improve service capabilities across the region. Oversee professional development and competence-building efforts within the dealer and importer network. Maintain governance practices through importer plans, business reviews, and performance tracking. Technical Support & Warranty Support continuous improvement efforts related to product quality and technical performance. Guide regional teams in addressing technical and quality issues, coordinating feedback and resolution with internal stakeholders. Enhance dealer and importer knowledge on warranty and technical processes. Ensure responsiveness to customer complaints and quality concerns through structured support and reporting. Candidate Profile Education & Certifications Bachelor’s degree in Engineering, Business Administration, or a related field. Experience & Knowledge 10-15 years of leadership experience in aftersales, commercial operations, or service support in the commercial vehicle or automotive industry. Strong understanding of spare parts operations, service development, technical support, and retail performance in a multinational environment. Experience working across Latin America and North American markets. Background in strategic planning, sales execution, contract management, and process improvement. Skills & Competencies Proven leadership with the ability to inspire, delegate, and influence across functional teams. Strong commercial acumen and communication skills. Comfortable navigating multicultural environments and cross-border teams. Technical understanding of commercial vehicles, systems, and applications. Fluency in English and Spanish required. Additional Details This position requires occasional regional travel (up to 25%) to visit partners and support teams in the field. Strong opportunity for impact and growth within a global, innovation-driven organization focused on delivering uptime, customer value, and performance excellence. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy