VMO_IT Program Manager IV_Production Support Position Available In Mecklenburg, North Carolina

A client of Innova Solutions is immediately hiring for a Position type:

Duration:

Location:

As a(n) you will:

Key Responsibilities:

The Production/Technical Support role will be a subject matter expert (SME) focused on the stability and resiliency of externally hosted services that have been integrated with client’s environment. Will liaison with business, technical organizations, and vendors; independently providing consultation services following

ITSM/ITIL

framework processes for the following areas: Problem Management and Change Management oversight. The role will review impacting incidents encountered with externally hosted services and environments to address system resiliency and availability of services. Will concentrate on integrity of processes used by vendors, identify gaps, review vendor root cause analysis and insure corrective actions/mitigating solutions are in place. The role will provide oversight of external vendor planned changes, document them in SOR, and ensure no disruptions to production environment resulting in customer impact. The role will drive vendor adherence to existing SLA terms and Compliance Standards. The role will facilitate daily video/teleconference meetings involving a large number of participants and lead individuals outside your group to understand and determine Root Cause (RC) of vendor service problems. Analyze and report trends, identify non-functional and business risks/gaps associated with vendor service Availability, Stability, and Resiliency capabilities. Identify Single Point of Failures, determine mitigation plans and track opportunities for improvement to achieve greater overall system stability and resiliency.

Strong knowledge and experience of

ITIL/ITSM

Incident, Problem and Change Management Processes.

Intellectually curious, willing to ask difficult questions to get to root cause High level understanding of infrastructure resiliency designs, B2B networks, monitoring systems.

Typically 3-5 years of related experience.

Excellent listening, written, and verbal communication skills.

Must be a mature self-starter able to multi-task in a fast paced environment with minimal direction.

Attention to detail and organizational skills for driving Problem Management disciplines to achieve desired outcomes.

Vendor/Contract Management experience.

Hands on experience with BMC Remedy.

Hands on experience with ServiceNow.

Functional familiarity with reporting tools (Microstrategy, Tableau).

The ideal candidate will have:

Qualified candidates should

APPLY NOW

for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.Thank you! Saikiran ChamakuriSenior Associate+1 (678) 207-5248saikiran.chamakuri@innovasolutions.com

PAY RANGE AND BENEFITS

Pay Range•: •Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc.

Benefits:

Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America’s Best Employers for New Grads by Forbes (2024Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)AWS Advanced Tier Services Partner with 100+ certifications

Website:

https://www.innovasolutions.com/ Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals.

Submit referrals at https:

//innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. • 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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