Sr. Technical Writer (Alpharetta, GA) Position Available In Fulton, Georgia

Job Title:

Sr.

Technical Writer Duration:

1+ year contract

Location:

Alpharetta, GA (hybrid)

Required Pay Scale:

Competitive

• Due to client requirements this role is only open to USC or GC candidates

• Must Haves:

• Strong writing and editing skills: Ability to produce clear, concise, grammatically correct content that is user-friendly and easy to comprehend for the target audience, regardless of their technical expertise
• Technical knowledge: Understanding of the product being documented and its technical features
• Information architecture skills: Designing logical content structures for easy navigation
• User-centered design principles: Considering user needs and perspectives when creating help content
• SEO optimization skills: Applying search engine optimization techniques to help content
• Content management system proficiency: Familiarity with tools used to manage and publish help content
• Collaboration skills – Working closely with developers, designers, and product managers to gather information and ensure the help content aligns with product updates.

Job Summary:

We have an incredible opportunity for a contract Senior Technical Writer with 5+ years of experience. Join our team to engage and collaborate with developers, data scientists, product owners, knowledge authors, and other SMEs to create the best help and support experiences for our clients. We can’t wait to have you on our team!

WHAT YOU’LL DO

Here’s what you can expect on a typical day: Use your words – You recognize the crucial role content plays in a seamless, integrated Help & Support model, and you use words to create compelling, intuitive solutions. You’ll bring a track record of producing targeted, clear, and well-organized, structured content that meets users at their moment of need. Win as one – It’s more than just a slogan. You’ll come to the table to collaborate with product teams across the organization, and partner with the larger Strategic Enablement & KM organization, as well as our Service teams to create the best in-product Help solutions for our clients. You’ll bring experience with DITA-based content development tools as well as digital adoption tools. Bring even more by understanding of knowledge management solutions, taxonomy, and how search engines work. Share a passion for perfection – Yeah, it’s good, but you know it could be better. You draft content, test and iterate…and iterate…and iterate some more to make the in-product Help solution the best it can be. Use metrics and feedback for informed decisions, but to also drive improvements that are readily seen to make that difference! Follow the journey – You know that creating in-product Help solutions is more than topic titles and field descriptions put together in a systematic way! You’ll employee user journeys to solve complex design challenges through thoughtful leadership. Be an advocate – You’re the voice of the user! That voice is always in your head as you create clear, concise, engaging content in the product to work in concert with the user experience and its performance support models. Speaking of following, we do have writing standards you’ll need to follow! Get in the weeds – Create Help content to guide the user through a task, or give them the information that need to make important decisions. Dive even deeper in the weeds to design, architect, and write that content in that “DITA” way, providing the structure that best serves people and today’s Gen AI tools! Be familiar with metadata and taxonomy to partner with content architects. Provide timely information exactly when and where the user needs to see it. Deliver the product’s voice and tone from the inside out and make sure the in-product content is consistent, follows our writing standards, is easy to understand, and aligns with the product’s goals. Share what you know – Stay abreast of changing writing methods and technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of the latest ways to deliver in-product Help content (Gen AI). Bring knowledge of DITA, XML, and component content management systems (CCMS). Contribute new ideas and standards along the way and recommend tools to make our jobs easier! Jump right in – Multi-task and set priorities in a fast-paced, agile environment. We promise you won’t be bored! A college degree is great and a Writing certification is a big plus. What’s more important is having the skills and experience to do the job. About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600