Technical Writer Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: Technical Writer position in Charlotte, North Carolina, with a salary range of $55.00 - $58.00 per hour. Responsibilities include supporting MFA rollout, producing end-user documentation, troubleshooting, collaborating with various teams, and managing data. Must have strong technical writing experience, communication skills, JIRA, BMC Remedy experience, and understanding of cybersecurity concepts. Contact Snehashish Banerjee at snehashish.banerjee@collabera.com for more information.
Job Description
Job Description
Technical Writer Contract:
Charlotte, North Carolina, US Salary Range:
55.00 – 58.00 |
Per Hour Job Code:
360736
End Date:
2025-05-08
Days Left:
10 days, 22 hours left
DayToDay Responsbilities:
Working With:
MFA Support Team
Corporate Communications
Global Service Desk Team
Engineering Teams
Identity Defense Day to
Day:
MFA Rollout:
Support the continual rollout of existing and new MFA features (e.g., Security USB Keys, physical badges, MFA for Desktop, third factor authenticator).
Documentation:
Produce end-user documentation for new functionalities.
Troubleshooting:
Aid in troubleshooting MFA and identity verification issues.
Collaboration:
Work with security engineering teams, product management, Corporate Communications, Global Service Desk, and Identity Defense teams.
Communication:
Clearly communicate the steps for adoption and the value proposition of new features.
Data Management:
Manage data using Excel reporting and incident management systems like BMC Remedy.
Training:
Quickly grasp cybersecurity concepts and protocols as part of on-the-job training.
Customer Support:
Troubleshoot with customers in a calm and effective manner.
Must Have:
Must Haves:
Strong technical writer experience
Excellent communication skills
JIRA and BMC Remedy experience
Understanding process flow and working with end users
Self Starter
Writing Styles:
Explanatory and procedural writing for multiple audiences.
Cybersecurity:
Familiarity with cybersecurity concepts and best practices.
Financial Institution experience Job Requirement
Technical Writing
JIRA
BMC Remedy
Reach Out to a Recruiter
Recruiter
Email
Phone
Snehashish Banerjee
snehashish.banerjee@collabera.com
9733816965
