Technical Writer 3 Position Available In Wake, North Carolina

Technical Writer 3 remote type
Hybrid
locations
Raleigh
time type
Full time
posted on
Posted 6 Days Ago
job requisition id

R-044352

The Red Hat Customer Content Services team is seeking a Senior Technical Writer to join our product documentation team. In this role, you will be part of a team developing and delivering content promoting Red Hat’s customer success. Drawing from your passion for technology and communication, you will create and be responsible for customer-facing technical documentation for Red Hat products. What you will do
Work closely with content strategists, DPMs, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for desired audiences within the scheduled timeline.
Actively participate in feature meetings to stay on top of development to advocate for the user
Respond to customer feedback to address content gap promote continuous improvement of the documentation experience
Collaborate across various writing teams to help improve processes for content creation, delivery, and maintenance
Provide feedback and mentor other technical writers to improve the quality and consistency of our content Keep up to date on changes to our toolchain, versioning systems, offerings, customer use cases, support issues, and business strategy
Devote time to research and increase your understanding of your product area, including related trend topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)
What you will bring
Ability to independently conduct research and collaborate with technical and subject matter experts to produce and improve documentation
Ability to understand and explain complex technical concepts concisely
Proficiency in modular authoring and version control systems
Experience with software and documentation development life cycles
Experience writing documentation to meet accessibility and usability requirements
Experience using a writing style guide
Familiarity with structured, topic-based authoring and information architecture
Knowledge of AI, ML, and MLOps concept technologies
The following are considered a plus: Knowledge of philosophie Red Hat products
Hands-on experience with Linux
Hands-on experience with Git
Experience with Search Engine Optimization (SEO) in the context of product documentation
Experience in leading cross-team initiative mentoring writers
Familiarity with agile software development
Experience with DITA is a big plus
We expect you to only meet some requirements to join our team. Instead, we prefer to build around your strength provide opportunities for you to grow your skills.
The salary range for this position is $90,480.00 – $144,660.00. Actual offer will be based on your qualifications.
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skill training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job dutie relevant work experience. About Red Hat
Red Hat is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account – healthcare and dependent care
• Health Savings Account – high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note:

These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat
Red Hat’s culture is built on the principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.