Technical Writer Position Available In Davidson, Tennessee

Technical Writer

PURPOSE AND DESCRIPTION

The primary responsibility of the Technical Writer is to develop, write and modify accurate technical documents for internal Global Management System needs and external customer requirements.

ESSENTIAL FUNCTIONS

Develop, write and edit materials to document Global Management System processes, including, but not limited to Specifications, Standard Operating Procedures (SOP’s), Work Instructions, Operating Deviations, and Quality Alerts Assure compliance with internal ISO procedures (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) through proofing, editing, and releasing accurate documents Support external compliance audits for surveillance and recertification in addition to attaining new certifications Observe production and work with Operations to develop complete and understandable process documents Assume responsibility for technical accuracy and completeness of all project documents and related technical publications Conduct internal Audits and work with Operations to correct document Non-conformance items As required, develop, write, and edit external customer technical documents including, but not limited to, publications, service notes, procedures, and promotional material As required, assist in developing, writing, and editing training materials Other duties as assigned

MINIMUM REQUIREMENTS

The following are required to enable job holders to perform the essential functions of the job.

Skills/knowledge:

Excellent computer skills including a proficiency in all MS Office applications and familiarity with other tools such as Web usage, Adobe, Adobe Acrobat, and HTML, etc. Proficiency in Visio and SharePoint is a plus Knowledgeable of technical standards and operating procedures Excellent communication and organizational skills High degree of professionalism Self-motivated acting autonomously with little direction Outstanding research, writing, organizing and technical skills

Experience/Education:

High School Diploma or GED; Associate Degree preferred 1 to 3 years’ experience in a related field such as the ISO Certified Wireless or Telecommunications industry

Environment:

Physical demands: While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Ability to receive detailed information through oral communication utilizing a headset.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function Brick/Mortar locations: Regularly requires working indoors in environmentally controlled conditions. Regularly requires working with other in a close proximity and sharing workspaces. Requires the understanding that the noise level in the Call Center is that of an office environment and will rise significantly during peak hours Work at Home locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards. About Asurion At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions. Put Customers First Play A Team Sport Take Ownership Collaborate and Then Commit Reach Full Potential Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the

Asurion Way:

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what’s right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.