Front Desk/Swim Instructor TN-Germantown-38138 04-07-25 Position Available In Shelby, Tennessee

Front Desk/Swim Instructor
Germantown
Front Desk/Swim Instructor

PART TIME

•

GERMANTOWN

Responsive recruiter

Benefits:

Free uniforms
Opportunity for advancement
Training & development
Make waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.

Perks and Benefits:

Paid on-the-job training
Weekly Pay
Part time and employment opportunities Consistent set schedules
Culture drivenpany
Employee recognition programs
Positive Team Culture Career Growth Opportunities

Primary Responsibilities:

Provide WOW Customer Service to our members
Assist with class scheduling and billing
Work in a sales capacity to sell new memberships
Conduct cold and warm calls to potential customers to promote memberships and services
Follow up with leads from inquiries, sign-ups, and previous customers
Handle objections professionally and help customers understand the benefits of our programs

Job Qualifications and Skills:

Ability to work with children
Excellentmunication andanizational skills
High energy and a sales-driven mindset
Strong work ethic and ability to handle rejection positively
Previous sales experience preferred, but not required

Summary:

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for thepany.

Duties and Responsibilities:

Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
Conduct cold calling to potential customers from lead lists
Follow up with warm leads via phone, text, and email
Explain membership options, class schedules, and promotions
Track customer interactions and follow-ups in the system
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques.
Schedules and manages birthday/pool parties. Resolves customer concernsplaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Monitors snack shack area and provides guidance to snack shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature.. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff.
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Work at least 1 swim instructor/lifeguard shift per week All other duties as assigned

Education/Experience:

High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate levelputer skills required using Word, Excel and other software systems.

Certificates and Licenses:

CPR, First Aid and AED certification preferred .

Compensation:

$13.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. T’s more than vibrant colors, a tropical theme and happy children. T’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you’re not just an employee. You’re a part of something bigger. You’re making an impact; a splash in the lives of the children in yourmunity. You’re an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job – it’s an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words – they’re embraced with purpose in our everyday lives, and what allows us to make a splash in ourmunity, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life’s aplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.