ES Performance Coach – SNAP & TANF / 61012892 Position Available In Richland, South Carolina

ES Performance Coach – SNAP & TANF / 61012892 State of South Carolina – 2.9 Richland County, SC Job Details Full-time $60,957 – $66,488 a year 8 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Parental leave Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Management Social work Mid-level 3 years Driver’s License Bachelor’s degree Corrections facility medical clinic Full Job Description Job Responsibilities Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

The ES Performance Coach assesses coaching needs for the various Economic Services functional areas and for the TANF and SNAP assistance programs to ensure consistent application of polices and procedures statewide. This position develops coaching strategies and provides operational guidance based on findings from county assessments for new and experienced county staff. Responsible for monitoring the application of SNAP and TANF policies/procedures by conducting periodic comprehensive assessments of statewide county operations to ensure consistency, accountability, and alignment with state and federal requirements. County assessments include extensive and thorough

SNAP/TANF

case reviews for all county staff, an entrance discussion with all staff to identify coaching needs/concerns, monitoring timeliness and SCOSA mailboxes, developing and maintaining coaching tools/materials, individual worker and supervisor observation/assessment, individual worker and supervisor coaching sessions, countywide training to address overall deficiencies, post-training case reviews, and exit discussion with staff. Responsible for assisting underperforming staff with more intensive coaching and monitoring during the review process. In addition to working directly with county staff and management, Performance Coaches are responsible for meeting frequently with the Economic Services Regional Senior Consultants to discuss areas of concern, improvement, and Human Resource issues. Provides technical assistance for underperforming workers, county managers, and administrative staff. Conducts statewide case reviews and data analysis for all counties in addition to case reviews completed during operational assessments. Submits reports detailing identified training needs, trainings provided, staff trained and recommendations for improvements, as appropriate. Conducts statewide trainings/coaching to address Management Evaluation and Quality Control finding and/or corrective action. Develops job aides for staff to utilize to ensure accurate application and comprehension of current policies/procedures, SCOSA, CHIP, and SCWINS Interview Documentation Tool. This includes updating and maintaining coaching guides, training modules, and hand-outs, as needed and required. Attends policy and procedure trainings and stays informed on

SNAP/TANF

policies and procedures to stay informed of all changes. To ensure that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data. Performs Red Cross shelter duty or other emergency shelter duty/services as directed. Performs other related duties as required. Minimum and Additional Requirements A Bachelor’s Degree and three (3) years of professional experience in social services programs, correctional, education, business administration, general administrative management, or relevant program experience.

SNAP/TANF

eligibility experience preferred Additional Comments This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. “See Resume” is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers. Must possess a valid driver’s license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments. If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer. The South Carolina Department of Social Services offers an exceptional benefits package that includes: Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental Leave State Retirement Plan and Deferred Compensation Programs

DIVISION

Economic Services / Richland County