Welcome Center Coordinator Position Available In Dauphin, Pennsylvania

Welcome Center Coordinator 4.1 4.1 out of 5 stars 326 Market Street, Harrisburg, PA 17101 Working under the supervision of the Associate Director of Admissions and in collaboration with the Director of Admissions, and direction from other HU management personnel including the Vice President for Enrollment Management, the Welcome Center Coordinator will assist with the operation of the daily functions of the Admissions & Financial Aid Office specializing in prospective student visits and campus tours, displaying the highest level of customer service possible. The Welcome Center Coordinator must have the ability to represent the Admissions Department and the university in a helpful, positive manner. The incumbent must relate positively with staff and faculty and be able to work independently on a variety of tasks or assigned projects in a timely, accurate and organized manner.

ESSENTIAL RESPONSIBILITIES

(Duties may vary and other duties may be assigned.) Managing a concierge, customer service oriented visit experience for prospective students in collaboration with the Associate Director and Director of Admissions. Ensuring tours are at the optimal level in terms of relaying the overall value of the University and its individual academic programs to prospective students and other stakeholders. Assists the Admissions department on a variety of ongoing tasks and special projects as assigned, including but not limited to, visit coordination, providing tours, event coordination, scheduling and answering the admissions phone line. Performs routine data entry of inquiry cards and applications into Slate (Admissions CRM). Warmly greets employees, students and visitors in the Admissions & Financial Aid suite and when communicating telecommunication. Routinely organizes marketing materials and processes requests for more materials as necessary. Assists with running reports for mailings, stuffs envelopes and prepares them for pick up by USPS. Coordinates office supplies for the Admissions and Financial Aid offices. Inputs other necessary data into Slate CRM as needed. Runs Visit reports for the Vice President as needed. Assists with university-wide projects and initiatives as needed and as time allows. Assist with the training and oversight of student workers in the admissions suite.

REQUIRED SKILLS/ABILITIES A

keen focus on customer service and providing a concierge visit experience for all stake holders, especially prospective students. Strong work ethic and high level of energy, flexibility, initiative, and creativity Organizational, analytical, and critical thinking skills and the ability to manage multiple projects concurrently with frequent interruptions. Excellent interpersonal and communication skills and demonstrated ability to develop effective working relationships within a fast-paced, multicultural environment. Ability to work both independently and as a team member. Proficiency in Windows and Microsoft Office computer systems, experience using databases and receptive to the use of new technology; knowledge of Slate (Admissions CRM) and the Jenzabar EX student information system is a plus.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED equivalent; Bachelor’s degree or equivalent experience preferred. Minimum one-year successful office administration experience preferred, Admissions experience a plus.

ABOUT HARRISBURG UNIVERSITY

Harrisburg University offers an applied science and technology education for students who want a degree and a dedicated pathway to a career. Its focus is to educate career-minded individuals in the areas of science, technology, engineering and math (STEM careers), giving them the tools to succeed, while helping to shape their communities, locally and beyond. Our goal is to help stimulate economic growth in our region by establishing a STEM educated workforce — a necessary resource in today’s economy. MISSION Harrisburg University of Science and Technology is an independent educational institution offering innovative academic and research programs in science and technology that respond to local and global needs. The institution fosters a diverse community of learners, provides access and support to students who want to pursue a career in science and technology, and supports business creation and economic development.