Senior Mortgage Facilitator Position Available In Hillsborough, Florida

Senior Mortgage Facilitator
6536 E Hillsborough Ave, Tampa, Florida, US, 33610
Training
5968
04/24/2025
Job Description
Overview

Compensation:

$50,000 – $75,000based on experience and credentials

Schedule:

Monday through Friday 8:30 AM – 5:30 PM (flexible hybrid)
The Senior Mortgage Development Facilitator focuses on the continuous improvement of the Mortgage Education programs with an emphasis on culture beliefs and key results. Under the direction of the Supervisor of Mortgage Delivery Facilitators, this individual models outstanding behaviors to conduct needs assessments, maintain curriculum, develop reinforcements, evaluate training effectiveness with professional credibility. This position will collaborate routinely with leadership and subject matter experts to uncover education gaps to deliver required knowledge and skills.
Responsibilities
Facilitate mortgage training classes and demonstrate industry standard instructor competencies
Demonstrate effective presentation, facilitation, and questioning skills with both system and soft skills training
Stimulate and sustain learner motivation and engagement within the instructor-led classroom and virtual instructor-led webinar settings
Promote the retention and transfer of knowledge and skills
Reinforce and model an environment that fosters learning and performance
Learn and improve facilitation techniques, skills, and performance management
Prepare for facilitation by utilizing instructor competency methods and materials
Demonstrate outstanding competency in the use of technology in the facilitation process
Maintain and support scheduling events in the organization’s learning management system
Recommend improvements to the existing curriculum to maximize learning opportunities
Participate as a lending education resource for departmental strategic initiatives to ensure appropriate employee readiness plans are developed and executed efficiently
Assist with the design, development, and delivery of end-user documentation, facilitation guides, and some instructional design for microlearning courses for Lending Business Units
Arrange the logistics and manage administrative tasks related to lending education delivery, enrollment, and program oversight
Provide necessary front-line support during the development of programs, ensuring successful delivery of information
Design and develop end-user documentation, facilitation guides, and instructional materials for microlearning, eLearning, and instruction-led learning materials for Lending Business Units
Reinforce and model coaching behaviors when providing individual coaching to the associate and direct supervisor
Measure and monitor the effectiveness of training through regular analysis to identify gaps and recommend interventions
Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
Attend educational events to increase professional knowledge
Complete annual compliance and info security training to understand employees’ role in maintaining effective compliance and security programs
Qualifications
Bachelor’s degree in education, human resources, communications, english, technical writing, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)
A minimum of 5 years of experience delivering and facilitating training materials and programs, including distance learning training programs
Proficient with Articulate 360
Experience with designing and delivering adult education programs
Proficient knowledge and understanding of mortgage origination and fulfillment processes, workflows, regulations, loan programs, HMDA, TRID and NMLS
Experience in the project management of training programs preferred
Experience with diverse adult learners, understanding their unique needs, and adapting teaching methods accordingly is preferred
Benefits

Financial Well-Being:

Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts

Wellness:

Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage

Work-Life Balance:

11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO

Community Involvement:

Paid Volunteer Hours

Growth:

Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #

LOVEWORK!

Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.