Training Special Position Available In Mecklenburg, North Carolina

Training Special

Job Description:

We are seeking a dynamic and experienced Training Specialist to join the User Enablement team In this role, you will be responsible for designing, developing, and delivering effective training programs that empower employees to enhance their skills and achieve organizational goals.
You will work closely with stakeholders to identify training needs, create engaging learning materials, and implement innovative solutions.
You will also be responsible for building and maintaining effective relationships with stakeholders, building resourceful documentation, and communicating regularly about technologies.
This role will sit within, reporting to the Sr. Manager of User Education & Engagement.
This role will predominately support an application used primarily by the Business.

Key Responsibilities:

Facilitate in-person and virtual training sessions to ensure employees can effectively use the Microsoft Dynamics system in their roles.
Maintain and regularly update a SharePoint site with training materials, documentation, FAQs, and announcements related to Microsoft Dynamics, including new feature alerts and resources.
Develop, deliver, and oversee the communication process, ensuring timely updates, relevant information, and alerts about Dynamics are consistently shared with company users.
Continuously evaluate training effectiveness by gathering feedback from employees and adjusting training methods or content to meet user needs and enhance system adoption.
Serve as the primary point of contact for escalated user queries (after the HTS Service Desk) related to the Dynamics system, providing support and troubleshooting assistance when necessary.
Use Generative AI to enhance training materials, processes & culture. Specifically, use and demonstrate the use of Microsoft Copilot in combination with Dynamics to promote efficiency and productivity.
Act as the HTS expert for Microsoft Dynamics.

Qualifications:

2-3 years’ experience (minimum). Ability to travel up to 25% of the time.
Experience with Microsoft Dynamics
Familiarity with SharePoint, Office 365, and tools for creating training content (e.g., Microsoft PowerPoint, Articulate, Camtasia, or other instructional design tools).
Proven experience in delivering both virtual and in-person training sessions and knowledge of adult learning principles and instructional design.
Strong verbal and written communication skills to create clear training materials and user-friendly documentation.
Strong organizational and project management skills to handle multiple updates, communications, and timelines.
Familiarity with and openness to the use of generative AI tools, including ChatGPT and Microsoft Copilot.
Comfortability working with a global team in multiple time zones.
Ability to adapt quickly to evolving software features and organizational needs.
A proactive mindset for identifying system-related needs and opportunities for user improvement.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

91166766

Position Id:

8676470