Educational Program Support Specialist – Office of Ombuds Services – UTK Position Available In Knox, Tennessee

Educational Program Support Specialist

• Office of Ombuds Services
• UTK University of Tennessee Health Science Center
• 4.0 Knoxville, TN Job Details Full-time $44,000
• $52,000 a year 1 day ago Qualifications Web accessibility Web design Social media marketing Customer service Event planning Mid-level 3 years Databases Administrative experience High school diploma or GED Database management Presentation skills Bachelor’s degree Organizational skills Computer skills Communication skills Marketing Teaching Full Job Description Want to support personal growth and systemic improvement for students and employees at the University of Tennessee?

Join the values-driven team at the UT Office of Ombuds Services as our Educational Program Support Specialist. Our office serves as an independent, impartial, informal, and confidential resource for faculty, staff, and graduate students on the Knoxville campus and beyond. To our 18,000+ constituents, we provide three primary areas of service: Ombuds consultations with visitors; education and outreach programming to participants; and support to leadership for organizational change . Our office supports organizational health and change by promoting a campus culture that approaches tension and uncertainty as an opportunity to reflect, learn, and thrive. Learn more about the UT Ombuds Office at our website https://ombuds.utk.edu/ or in the 2024 Ombuds Annual Report . In this newly established non-exempt staff position, you will assist us in continually improving support processes for logistics, delivery, evaluation, and development of our growing education and outreach services, including in-person and virtual workshops, awareness & information sessions, certificate programs, and community networking events. This work will include collaboration with support staff from campus partner offices

• ex.: the graduate school, human resources, Title IX, etc.
• to coordinate streamlined scheduling for Ombuds’ educational programming and events.

In addition, you will play a key role in increasing campus awareness and understanding of the Ombuds office by assisting the Educational Program Coordinator in creating, maintaining, and evaluating new and existing promotional and educational resources, materials, and delivery platforms. To support all this work, you will engage in data collection, management, and analysis for Ombuds’ annual reports and internal program evaluation, While a selection of our educational services is provided virtually UT System-wide, our primary focus is on meeting the needs of graduate students, staff, and faculty associated with the Knoxville campus

• located throughout TN.

Our new Support Specialist will have a dedicated workspace within our confidential Knoxville office with options for flexible remote work as determined by the Ombuds’ educational programming schedule and our constituents’ needs. As such, we are seeking a self-disciplined, proactive, and motivated individual able to function equally well independently and collaboratively. Educational Programming Support Collaborate with Ombuds staff, constituent units, and partner offices for scheduling meetings and educational programming. Manage participant registration, engagement, attendance, and feedback data collection for OOS services. Support the facilitation of virtual and in-person educational programming, this may involve travel within the State of Tennessee. Conduct educational outreach to the campus community about the services and programs the Ombuds Office offers. Coordinate with UT Shared Services to facilitate licensing & billing for various training materials that OOS provides. Provide communication support and materials preparation for educational workshop participants. Provide support for managing Ombuds initiatives such as the Employee Conflict Navigator Program and the Train-the-Trainer program. Manage educational programming and outreach databases to enter, normalize, and clean data, and assist with analysis and reports. As determined, participate in train-the-trainer certification vendor programs related to education programming offered by the Ombuds. Communication & Marketing Support Manage Ombuds websites, newsletter, and social media messaging. Manage production of electronic and print based office outreach materials. Locate or create graphics for office print and electronic materials. Manage procurement and inventory of swag and supplies for educational programming. Copyedit educational materials and communications produced by Ombuds staff, ensuring they are accessible and inclusive per university policy and procedures. General Office Support Work with Shared Services on fiscal activities such as procurement, travel, contracts, etc. Participate in the strategic and long-range planning processes for the Ombuds Office. Participate in events, workshops, and conferences facilitated by the International Ombuds Association for establishing/sustaining current knowledge as an Ombuds office staff. This may require overnight travel outside the state of TN. Participate in internal and external professional development to enhance personal performance and growth that supports OOS. Other responsibilities as assigned by the Educational Program Coordinator or the OOS Director.

Required Qualifications Education & Experience:

A High School Diploma or High School Equivalency Degree with at least 3 years of experience in an administrative or event planning role and experience working with databases.

Required Knowledge, Skills, Abilities:

Problem solving and organizational skills Ability to be flexible and creative while managing competing priorities Computer skills including database management and graphics software Customer service skills Interpersonal and communication skills (oral, written, and visual) Ability to work effectively with a wide range of constituents in a diverse community Ability to gather data, compile information, and prepare reports Ability to use tact and discretion when dealing with a variety of issues Ability to work independently and in a team

Preferred Qualifications Preferred Education & Experience:

Preference given to those having completed a degree or postsecondary training (Bachelor’s, Associates, or Vocational) in a service-oriented field with 1-3 years’ experience in in an administrative or event planning role and experience working with databases.
presenting or teaching to diverse audiences. Preference given to those with documented experience in… print or online marketing and communication. multi-media or graphic design. copyediting, particularly for accessibility or in academic contexts.

Knowledge, Skills, Abilities:

Preference given to those with: Knowledge of related UT procedures and systems Knowledge of UT style and communication standards Knowledge of website design and social media marketing Knowledge of UT digital accessibility standards, guidelines, & tools

Work Location:

Hybrid, based in

Knoxville, TN Preferred Start Date:

early July 2025 Compensation and Benefits UT market range: MR7 Salary range of $44,000 to $52,000 (further negotiable based on experience). Find more information on the UT Market Range structure here Find more information on UT Benefits here Application Instructions For best consideration applicants should submit the materials below, demonstrating your written communication skills: Cover Letter highlighting how your related career goals, experiences, and values align with the position responsibilities and the UT Ombuds Office vision. Resume

• 1-2 pages that may include relevant volunteer experiences.

List of 3 References with up-to-date contact information-we will not contact your references without your permission.