Associate Director of Student Employment Position Available In Onondaga, New York

Job # 041972
Department Code 40114-3191
Department Student Experience
Job Title Associate Director of Student Employment
Location Syracuse, NY
Pay Range $70,000 – $75,000
Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level S5
FLSA Status Exempt
Hours Standard University business hours.
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description The Associate Director of Student Employment (CuseWorks) oversees the design, development, and implementation of a comprehensive training and development program for student employees. Reporting to the Director of Student Employment, this role ensures compliance with health, safety, and professional development training while equipping students with career readiness skills. Additionally, the Associate Director manages key operational tasks to maintain a seamless experience for student workers across campus.
Education and Experience Bachelor’s degree required.
Five (5+) years of progressive experience in higher education, financial aid, human resources, or a related field.
Skills and Knowledge Three (3+) years of experience and proven ability in designing, developing, and evaluating impactful training programs that foster growth and development.
Exceptional presentation and communication skills, with the ability to engage and inspire diverse audiences.
Exceptional skills and proven experience identifying systems and technology to improve processes.
Strong, proven project management skills, with a continuous focus on process optimization and driving organizational improvements.
Expertise in higher education systems, financial aid, with a specialized focus on Federal Work-Study regulations.
Comprehensive understanding of international student work regulations, particularly F-1 and J-1 visa requirements.
Extensive experience with I-9 regulations and work authorization processes, ensuring full compliance.
A deep commitment to student service, consistently demonstrating a proactive approach to meeting student needs and enhancing their experience.
Advanced problem-solving abilities, with a keen eye for identifying and addressing potential issues before they arise, effectively managing by prevention.
Demonstrated success in independently managing office operations, ensuring efficiency, organization, and a high standard of service delivery.
Responsibilities Based on needs analysis and compliance requirements, identify training and development for both bargaining unit and non-bargaining unit student employees.
Design, develop and present online and in-person training, create a certification and tracking system to measure learning outcomes, attendance, and compliance.
Create and maintain a website/portal for all compliance and skills-development training to be accessed by over 6000 student employees.
Collaborate with Career Services team members and other stakeholders to help identify professional development opportunities.
Work with the Student Employment director and other campus partners to assess how well student employees are learning new skills and shared competencies.
Partner with Academic Programs to develop assessment and analyze outcomes.
Identify opportunities for process improvements and leverage technology to streamline operations, enhance services, and increase efficiency: potential improvements include implementing a new student employee performance management system (both probationary and annual reviews), enhancing the online I-9 system, and optimizing hiring and onboarding processes for over 6000 hourly student employees and graduate assistants across 9,000 jobs.
Create and oversee hiring process for student employees, including generating and tracking job offers, managing background checks (when applicable), FERPA compliance, onboarding, probationary reviews and annual performance evaluations.
Create a system to manage and track student employee personnel data.
Assist student employees, families, and graduate assistants with financial aid and job-related questions/issues, including (but not limited to) Federal Work-Study, onboarding, I-9s, compensation, and international visa regulations.
Partner with supervisors, hiring managers, Human Resources, Payroll, Graduate School, and International Services to quickly and effectively resolve issues.
In the absence of the Director, assist with employee relations issues; recommend additional action, partner with appropriate unit as needed: HR Labor Relations, Office of Community Standards, Title IX, and Financial Aid.
Assist in managing day-to-day operations: financial aid inquiries, emails, student inquiries, supervision, and management of the online I-9 system.
Post and approve student jobs and tag jobs with appropriate University Shared Competencies. Partner with Career Services in creating reports to measure job trends, applicant tracking, and shared competencies utilization.
Physical Requirements •
Tools/Equipment •
Application Instructions In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
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Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
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