Peer Mentor for Student Affairs Retention Outreach Nexus (Multiple Open Positions) Position Available In Washington, Arkansas

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Closing Date:

06/27/2025

Type of Position:

Staff –

Clerical Workstudy Position:

No Job Type:

Regular Work Shift:

Sponsorship Available:

No Institution Name:

University of Arkansas, Fayetteville Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening. If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

FCSS Mentors Department’s Website:

Summary of Job Duties:

As a peer mentor with Retention Outreach (RETO), you will conduct telephone outreach and mentoring to a cohort of around 150 students each semester. This role will involve making hundreds of phone calls, averaging approximately nine calls per hour, as well as leaving voicemails and sending follow-up emails. It also includes scheduling meetings, meeting with students in person, and meticulously logging all outreach and mentoring efforts. This position will develop UA Career-Ready skills such as Perspective Awareness, Communication, and Critical Thinking.

Qualifications:

Minimum Qualifications:

Must be enrolled full or part-time at the University of Arkansas, degree-seeking undergraduate rising sophomore, junior, or senior Maintain 3.2 cumulative GPA or above Customer service experience Experience in an office setting and basic proficiency with Microsoft Office Suite (Teams, Outlook, Excel, Forms) Experience and facility with basic FAFSA and other financial aid processes

Preferred Qualifications:

Previous experience as a freshman commuter student Previous experience with high volume phone outreach (e.g. telephone polling, telemarketing, recruitment) Knowledge, Skills, Abilities (KSAs): Ability to be thorough and attentive to detail Ability, desire and willingness to mentor students over the telephone Ability and willingness to patiently lead mentees through learning processes involving campus technology and resources, time management and study skills, scholarships and financial aid, self-care, accountability, and other processes that impact student success

Additional Information:

Federal Work Study Requirement:

Federal Work Study award preferred but not required.

Compensation & Benefits:

$13.00/hour

Student Affairs Wage Scale:

2

Hours and Schedule:

The position is designed to be an 8-hour per week in-person commitment. Weekly hours worked between 9AM-5PM Monday-Friday.

Employment Timeline:

Start date August 4, 2025. This is a continuous position; reapplication is not required each term unless otherwise notified. This position is active during fall and spring semesters only unless otherwise agreed.

Supervision:

Francesca Dagrosa, Retention Outreach This job will provide experiences to develop the following

UA Career-Ready Skills:

Perspective Awareness | Communication | Critical Thinking Ability to Engage Multiple Perspectives Ability to Support Others’ Needs Ability to Create Environments of Belonging Ability to Use Active Listening Ability to

Make Effective and Fair Decisions Salary Information:

$13.00 per hour Required Documents to

Apply:

Resume Optional Documents:

Proof of Veteran Status Recruitment Contact Information:

Francesca Dagrosa, assistant director Retention Outreach, fdagrosa@uark.edu All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Special Instructions to

Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding,

Sitting, Talking Frequent Physical Activity:

Standing, Walking Occasional Physical Activity:

N/A Benefits Eligible:

No The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of 18 unique campuses, divisions and administrative units that share the singular goal of serving Arkansas residents and others by developing and sharing knowledge to impact an ever-changing world. The UA System provides access to academic and professional education, and develops intellectual growth and cultural awareness in its students, staff and faculty. The system further promotes an atmosphere of excellence that honors the heritage and diversity of our state and nation. It provides students, researchers and professionals with tools to promote responsible stewardship of human, natural and financial resources in Arkansas and around the globe, and with workforce-relevant knowledge to enhance economic development efforts that improve the overall quality of life and societal well-being. Universities University of Arkansas, Fayetteville University of Arkansas at Little Rock University of Arkansas for Medical Sciences University of Arkansas at Monticello University of Arkansas at Pine Bluff University of Arkansas at Fort Smith The University of Arkansas System eVersity Two-Year Colleges Phillips Community College of the University of Arkansas University of Arkansas Community College at Hope-Texarkana University of Arkansas Community College at Batesville Cossatot Community College at the University of Arkansas University of Arkansas Community College at Morrilton University of Arkansas Community College at Rich Mountain University of Arkansas Pulaski Technical College Other Units University of Arkansas System Division of Agriculture Arkansas Archaeological Survey Criminal Justice Institute Arkansas School for Math, Sciences, and the Arts University of Arkansas Clinton School of Public Service Arkansas Research and Education Optical Network (ARE-ON)