Bilingual Student Services Specialist Position Available In Pinellas, Florida

Bilingual Student Services Specialist Southern Technical Institute – 3.7 Pinellas Park, FL Job Details Part-time From $15 an hour 6 hours ago Qualifications Microsoft PowerPoint Bilingual Microsoft Word Spanish Telephony Microsoft Excel Microsoft Access Customer service Writing skills English Microsoft Office Databases Administrative experience Analysis skills Organizational skills Computer skills 2 years Communication skills Entry level Office experience Full Job Description

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We are currently looking to fill a bilingual, part-time Student Services Representative position open at Southern Technical Institute (STI) – Pinellas Park Campus that can communicate proficiently in both Spanish and English. The Student Services team performs the duties of Student Services and reports directly to the Campus Director. The Student Services Representative provides administrative assistance, service, and support to students via various communication vehicles. Primary responsibilities include guiding students to achieve academic success, helping motivate, advise, assist with course selection, and assisting with the enrollment process to help all students meet their educational goals. Southern Technical Institute partners with several agencies within Pinellas and Hillsborough counties that assist students with tuition costs through assistance from our Student Services team. Other critical responsibilities include providing transcript services, maintaining all student data records, reporting student data to supportive agencies and affiliates, and managing classroom and clinical schedules.

Primary Responsibilities:

Prepares registration and orientation materials. Processes student registrations and changes. Processes course and enrollment withdrawals. Prints class lists, and grade sheets as directed. Oversees the production and issuance of academic transcripts.

Maintains student data records:

enrollment status and dates; address and name changes; other relevant student data. Enters final course grades in a team environment. Maintains and digitizes student files. Coordinates the regulated destruction of confidential records. Prepares student statistical reports as directed by the Executive Director. Prepares certifications of student enrollment for review and approval. Verifies student certifications and diplomas awarded and completion dates. Communicates with students and faculty concerning extensions, class absenteeism, and grade discrepancies. Enforces academic policies and procedures as outlined in the student handbook and catalog. Updates pertinent information on STI website, as directed. Assist with prospect phone calls to secure appointments and/or take registrations by phone. Assist with inquiry calls from all potential students interested in knowing or receiving information about courses offered. Assist candidates for enrollment and determine eligibility of candidates for admission based upon individual career goals. Reply to web inquiries and calls to all potential students and give accurate information about the courses and programs offered. Conduct tours of our campus and guide potential students through the enrollment process. Assist with high-volume phone calls from student prospects within a busy work environment. Take initiative and work independently to meet deadlines in a sales-driven environment. Engage student prospects quickly, interact and, maintain good working relationships with individuals of varying social and cultural backgrounds. Communicate efficiently and effectively both verbally and in writing particularly through web chat and email communications. Professionally present yourself as a representation of the school, to students both on the phone and in person. Record Keeping & Performance Data Performs data entry of all inquiries, applications and re-logs for the Student Services department. Handle applicant files accurately and efficiently. Ensure that all applicant files are complete and up to date. Refer prospective students as needed to appropriate support offices on campus. Track and report all applications and inquiries. Prepare weekly reports to communicate individual recruiting efforts in relation to departmental objectives and assigned admission goals.

Other Skills & Requirements:

Minimum 2 years office experience Strong follow up skills. Strong writing and interpersonal communication skills is a must. Dedication to providing excellent customer service to student population. Possesses strong detail orientation and analytical skills. Must protect the confidentiality of student personal information and comply with school confidentiality policies. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Working Conditions:

Consistent 25 hour – 28 hour work weeks that can average up to 6 hours per day or less. Student Service representatives rotate various shifts Monday to Saturday. The Student Services office hours are available Monday through Friday 8 AM to 6:30 PM and Saturdays. Your schedule would fall within these 5 days based on need.

Qualifications:

Previous office experience preferred, high volume involving telephone contact, professional correspondence, and administrative support is required. Also required is the ability to maintain confidentiality, the ability to adhere to federal and state laws governing privacy, and excellent organizational skills. Critical to this position is the ability to absorb academic policies and procedures as found in the Southern Technical Institute Catalog and Student Handbook. This position requires working knowledge of computer programs such as MS Word, Access, Excel, and website management software, and a familiarity with databases; ability to learn specific software programs as they relate to various student records. It is essential to possess the following: exceptional listening skills, excellent written and oral communication skills, excellent interpersonal skills, and flexibility in work hours; excellent telephone personality, strong organizational skills, attention to detail, and the ability to manage multiple tasks and to perform well under pressure.

Job Type:

Part-time Pay:

From $15.00 per hour

Experience:

Administrative:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Telephony:

1 year (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

Pinellas Park, FL 33781 (Preferred)

Work Location:

In person