Assistant Director of Academic Services Position Available In Polk, Florida

Assistant Director of Academic Services 4.1 4.1 out of 5 stars 1000 Longfellow Bl, Lakeland, FL 33801 JOB SUMMARY The Assistant Director of Academic Services supports the Director in providing leadership and operational oversight for Academic Services, including the Academic Center for Enrichment (ACE), Academic & Auxiliary Services (ADA), and the Testing Center. This role supports the Director in strategic planning, program development, staff supervision, and vision to enhance student success initiatives. The Assistant Director collaborates with faculty, staff, and campus partners to ensure the effective delivery of academic support services while maintaining compliance with institutional policies and accessibility regulations.

ORGANIZATIONAL RELATIONSHIPS

Reports to:

Director of Academic Services Supervisory Responsibility:

Academic Services Student Workers Indirect Supervisory Responsibility:

N/A ESSENTIAL DUTIES

– May include, but is not limited to the following:

Departmental Oversight & Leadership:

Assist the Director in strategic planning and policy development. Oversee day-to-day departmental functions, ensuring smooth operations and service delivery in ACE, ADA, and the Testing Center. Supervise GAs and student employees across all departmental functions. Act as the Director’s representative when needed or in their absence. Partner with the Center for Student Success, academic departments, faculty, and other campus units to support student success initiatives. Serve as a resource for students, faculty, and staff seeking guidance on academic support and accessibility services.

Tutoring & Academic Support :

Manage and oversee the Academic Center for Enrichment (ACE) tutoring program, including peer tutor recruitment and training. Develop and maintain student tutor and office assistant schedules. Monitor tutor performance through observations, student feedback, and evaluations. Facilitate staff meetings to discuss challenges, share strategies, and improve services. Implement best practices in tutoring and academic enrichment services. Become an expert user of tutor scheduling software (CloudTrac) for monitoring and data tracking purposes. Provide student success coaching to students on academic probation, as assigned. Evaluate and enhance tutoring policies, procedures, and effectiveness.

Accommodations & Accessibility:

Ensure compliance with ADA and institutional policies for student accommodations. Assist with the accommodation request process, including documentation review and coordination with faculty. Collaborate with campus partners to enhance institutional accessibility initiatives. Assist the Director during peak seasons with student accommodation meetings. Maintain ADA records in Maxient (online accessibility documentation)

Testing Center Administration:

Oversee test proctoring, exam security, and exam scheduling. Oversee Testing Center Student Workers and Graduate Assistants. Assist with student worker evaluations and observations. Ensure compliance with CLEP and external testing regulations.

Assessment & Data Management:

Collect, analyze, and report data on student engagement and service effectiveness. Coordinate outreach efforts for at-risk students through communication with all involved stakeholders to include students, staff and faculty. Assist in developing assessment tools to measure program effectiveness.

Additional Responsibilities:

Assist with resource allocation and departmental growth strategies. Stay informed on national trends and developments in academic support, accessibility, and student success. Participate in professional development activities, conferences, and training related to higher education services. Perform other duties as assigned by the Director.

ADDITIONAL/NON-ESSENTIAL DUTIES

All remaining duties are considered “nonessential” within the context of the ADA, which means that the function could be reassigned to another employee in order to allow a disabled individual to hold the position. Alternatively, the manager could try to provide a reasonable accommodation so that the disabled individual could perform the function.

LOCATION

Lakeland Main Campus

EDUCATION

Required Education:

Bachelor’s in education, social work or a related field

Preferred Education:

Master’s in education, social work or a related field

LICENSES/CERTIFICATIONS N/A EXPERIENCE

Required:

Minimum 3 years of demonstrated professional experience in academic support services, including serving students with ADA accommodations, testing/assessment, classroom teaching, and/or tutoring as well as a demonstrated ability to evaluate disability documentation and determine reasonable academic accommodations in accordance with applicable laws and best practices.

Preferred:

5 + years of progressively responsible experience, including working in a supervisory capacity in academic support, student accessibility services, and testing center management.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

The successful candidate must be able to (1) Relate to and work with students individually and/or in small groups, exercise good judgment, and communicate effectively both orally and in writing. (2) Promote positive student, faculty and staff relations. (3) Use basic computer software programs including Google Suite. (4) Possess familiarity with ADA, Section 504 and other laws related to student accommodations and accessibility,

Preferred:

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. This position is considered {{Emergency Response Reporting}} for the purposes of Emergency Response.

Physical Requirements:

Must be able to sit and operate a computer for extended periods of time.

Travel:

None Schedule:

Monday – Friday 8:00am – 4:30pm

TRAINING

All new hires and employees transferring into a new position will have a 90-day probationary period within which to learn the functions of the job and to be evaluated. Following the probationary period, the employee can transition to regular status, have the probationary period extended in order to receive more training, or employment can be terminated. Required compliance training is as follows:

SAFETY SEU

promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. -Work-related injuries must be immediately reported to Security and Human Resources. -When life or limb are at risk, please dial 911. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources within 24 hours of the incident. Emergency Employees report for or must remain at work in emergency situations. Dismissal or closure announcements do not apply to this position, unless instructed otherwise by your direct supervisor or a member of the Leadership Team.

SAFETY SEU

promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Work-related injuries must be immediately reported to Security and Human Resources. When life or limb are at risk, please dial 911. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources within 24 hours of the incident. Emergency Employees report for or must remain at work in emergency situations. Dismissal or closure announcements do not apply to this position, unless instructed otherwise by your direct supervisor or a member of the Leadership Team.

SCREENING

All full-time positions at SEU are deemed security-sensitive and require background checks. Employees required to drive their own personal vehicle, a rental car or an SEU vehicle in performance of their duties must pass an MVR records check and meet the requirements of the University’s insurance carrier in order to meet the requirements of the position.

DISCLAIMER SEU

is an at-will employer. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The employer retains the right to change or assign other duties to this position. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. SEU is committed to providing a workplace that is free from unlawful discrimination and harassment. All forms of discrimination against or harassment of a person because of his or her identification within a protected category are strictly prohibited and will not be tolerated. This prohibition applies equally to conduct by and against employees, vendors, visitors, and students. Southeastern University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, sex (including pregnancy), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. The equal opportunity policy will apply in University programs and activities, and all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination and all other terms, conditions and privileges of employment. All employees of Southeastern University, by continued employment, agree to abide by the policies contained in the Employee Handbook and in the SEU Mission, Vision, Statement of Faith and Community Covenant .