Baccalaureate Advisor Position Available In Cumberland, Maine

Baccalaureate Advisor
Unity Environmental University
in New Gloucester, ME

Apply Now Type:

Full-Time

Posted:

04/20/2025

Category:

Academic Advising About Unity:

At Unity Environmental University we are on a mission to make environmental education accessible and affordable to all. Our unique model combines a functional hierarchy and project-based structure through our four Sustainable Education Business Units (SEBUs) to promote collaboration and innovation (Distance Education, Sustainable Ventures, and In-Person Education). We prioritize our students’ needs above all else, offering a variety of modalities, including in-person, and online. Our innovative and inclusive culture prepares students to tackle real-world challenges and cultivate the next generation of environmental professionals and leaders who can make a positive impact on our world.

Our Mission:

We are dedicated to delivering quality education and experiences that produce outstanding environmentally competent professionals and inspire individuals from all walks of life to steward sustainable ecosystems.

About Distance Education:

Distance Education provides an entirely asynchronous, online learning experience that adapts to the unique circumstances of each student. Our fully accredited bachelor’s and master’s degree programs, as well as non-degree credits, empower learners to shape their own educational journey. With 8 five-week terms for undergraduates and 5 eight-week terms for graduate students, our model offers unparalleled flexibility. You can learn at your own pace, and take breaks as needed. By using your everyday environment as your laboratory, you’ll integrate your studies into your daily life. This makes our education ideal for busy professionals who seek to advance their careers while still honoring their commitments. We are committed to empowering our students to become the changemakers our world needs, wherever they are.

The Opportunity:

The Baccalaureate Advisor supports student success, retention, and completion by guiding students to achieve their academic and career goals. The position will provide exceptional customer service to both active and stopped-out students. Advisors will help guide students through their educational experience by planning and processing registrations, monitoring billing and payments, tracking course participation and academic success, assisting with career preparations, advising regarding university policies and expectations, tracking progress towards completion, monitoring stop-out terms, supporting academic success and engagement with the university and program of study by being proficient in general knowledge and responsibilities. Advisors will proactively engage active and stopped-out students, performing regular outreach through phone calls, texts, emails, and video meetings. As the primary point of contact for all out-of-class needs, this position should be able to address common student questions and de-escalate basic concerns. All student and inter-office communications must be professional and timely. The advisor will maintain regular communications and deploy retention strategies to engage stopped-out students to help them remain connected to their academic and career goals and re-enroll in their program of study. Advisors will be equipped to support any current, stopped-out or reapplying student contacting the university for general assistance.

Day to day responsibilities:

Retention and Completion
Support student success by providing exceptional customer service and guiding students through their educational and career preparation journey.
Focus on retention and completion by persistently engaging stopped-out students and supporting reapplies in enrollment to help students meet their academic and career goals.
Must have a broad knowledge of university programs, policies, and processes, including FERPA, SAP, the baccalaureate degree programs, military benefits, student resources, and supports, and be highly proficient in assisting with financial aid, billing, and payment options.
Help students achieve their academic and career goals by:
Accurately registering students for the courses needed in their programs of study
Supporting students through term starts (add/drop) by tracking balances, participation and working with students to make payment arrangements for tuition and fees, including financial aid documentation
Assist students with career preparations
Follow up with university offices and individuals to answer student questions and provide the support needed
Tracking participation and academic success in courses
Providing students with resources and tools to succeed
Reviewing and executing academic plans for students through graduation
Celebrating successes and milestones
Under the direction of Assistant Deans, support strategies for effective advising and retention efforts.
Stratus & Communications
Must work proficiently in Salesforce/Stratus, maintaining an accurate record of all communications in Stratus and completing tasks related to registration, student questions, and data integrity.
Proactively communicate with students through phone calls, texts, emails, and video meetings – other effective technologies as part of the student support process, addressing general questions and de-escalating common concerns.
Provide students with excellent customer service and support by responding to inquiries professionally and timely, within 1 business day, with additional attention provided over term start weekends.
Answers general phone queries for any matriculated student, regardless of assigned advisor, both registered or stopped out, through completion.
Evening and weekend availability to support student needs, and ensuring that there is coverage amongst the team so phone lines are covered until 8 PM EST.
Promote Unity, its students and goals:
Meet or exceed term and annual goals.
Support the work of DE Student Success by contributing to improving and documenting processes, scripts, templates and workflows.
Understand how to work with non-traditional and adult learners.
Be proficient, accurate, and positive in an organization committed to evolving practices that best meet our student needs.
Submit timely reports on all retention activities as needed.
Proactively communicate challenges, successes, and failures with their supervisors.
Participate in training and professional development opportunities to stay current, effective, and efficient.
Attend and help organize institutional/DE events such as orientations, open houses, commencement, etc.
Promote University enrollment initiatives and student engagement opportunities.
Do you have the skills?
Bachelor’s degree
Experience in customer service, sales, student advising or support
Excellent initiative and organizational skills with the ability to work both autonomously and in a team.
Great time management skills.
Excellent oral and written communication skills with strong interpersonal skills.
Ability and willingness to work with students from diverse political/socioeconomic backgrounds and a wide range of physical and academic abilities.
Good skills in word processing, spreadsheets and computerized database systems.
Detail-oriented.
Personal commitment to the environmental focus and mission of the Institution.
Ability to function effectively within a matrix organizational structure, maintaining open lines of communication while being discreet, courteous, and well-poised.
Valid state Driver’s License with a good driving record.
Preferred skills:
Master’s degree
Previous experience working with online learning platforms.
Working knowledge of career services, financial aid, or registrar functions
Knowledge of database systems such as CRM and SIS, ideally Salesforce
Exceptional track record in customer service, sales, student advising or support
Are you thinking about applying but unsure if it’s the right fit? We encourage you to reach out anyway. We recognize that everyone brings different experiences and skills to the table. Take a chance and submit your application; you might be exactly who we’re looking for

Location:

Pineland Farms, New Gloucester, Maine Just a half hour from Portland, Unity Environmental University Headquarters, Unity Environmental University Distance Education, The Technical School for Environmental Professions, and the School of Environmental Business & Sustainable Ventures are based at the Pineland Farms campus. The facilities are within easy access to one of the fastest-growing cities for startups in the country.

Work Schedule:

Work hours are specific to the requirements of this position and can include days, evenings, and weekends. Working extended hours required as needed. Must be flexible and cooperative in fulfilling responsibilities and meeting the Institution’s needs. Although Unity Environmental University employees are generally scheduled to work at their specifically assigned locations, there are times when travel is necessary and employees are required from time to time to attend events, meetings or work temporary assignment at any Unity Environmental University location.

Physical Demands:

While performing the duties of this job, it is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The use of either hand for repetitive movements such as grasping, grasping and turning, and fine manipulation is required as is the ability to use the telephone for internal and external communications.

Company Perks:

Unity Environmental University offers a comprehensive and competitive compensation and benefits package for its faculty and staff.

Benefits for eligible employees include:

Paid holidays off
4 weeks of PTO
Medical, Dental, and Vision Insurance
Short- and Long-term disability
Life Insurance
Retirement Plan with up to 8% match
Relocation Assistance
At Unity College, we dont just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our students, and our community. Unity College is proud to be an equal opportunity workplace and is an affirmative action employer.
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