Enrollment Services Coordinator, Charlotte Position Available In Forsyth, North Carolina
Tallo's Job Summary: The Enrollment Services Coordinator in Charlotte Winston Salem, NC, provides support to students at Wake Forest University School of Medicine. The role involves serving as the main point of contact for various administrative departments, ensuring a positive student experience. Requirements include a Bachelor's degree and 3 years of experience. Key responsibilities include student support, coordination, advising, event planning, data management, compliance, and problem-solving. Skills needed include autonomy in handling student issues, organization, customer service, analytical thinking, and confidentiality.
Job Description
Enrollment Services Coordinator, Charlotte
Winston Salem, NC, United States
Job ID:
152823
Job Family:
Professional Services
Status:
Full Time
Shift:
Day
Detailed Shift and Schedule:
8:00 am – 5:00 pm
Job Type:
Regular
Department Name:
55811085045002-Dean’s Office
: mail
Overview
Job Summary:
The One Stop Coordinator providesprehensive support and services to students at the Wake Forest University School of Medicine Charlotte Campus. The One Stop Coordinator position often serves as the first point of interaction with the School of Medicine. This role is pivotal in ensuring a seamless and positive experience for students by acting as a central point of contact for Enrollment Services(MD Admissions, Student Records, Financial Aid, Visiting Learner Management , Bursar, and other administrative departments.
EDUCATION/EXPERIENCE
Bachelor’s degree in related field and 3 years’ experience; or an equivalentbination of education/experience.
Essential Functions
Student Support:
Provide excellent customer service and support to students, addressing inquiries and resolving issues related to Enrollment Services, Bursar’s Office and other administrative areas.
Coordination:
Serve as the primary liaison between departments to ensure efficient and effectivemunication and collaboration in delivering student services. Coordinates day to day operations for One Stop Student Services on the Charlotte Campus. Proactively ensures a high quality first impression of the School of Medicine; demonstrates a positive attitude and approach to maintain a professional, weing environment; ensures excellence in timelymunications.
Advising:
Support MD Admissions by advising potential applicants of admission requirements and application processes. Assists and guides students on navigating the student information system self-service features.
Event Planning:
Assist in planning and coordinating student events and tours to enhance the student experience and support the recruitment process.
Data Management:
Utilize systems and business application to maintain accurate student records.
Compliance:
Responsible for the day-to-day interpretation, implementation, andmunication of policies and procedures. Independently interprets and applies relevant policies, procedures, and guidelines to identify and explain the steps required to enable students and their families to navigate the medical school experience.
Problem Solving:
Assists students in making informed decisions by providing ethical, timely, accurate, andprehensive options. Identifies potential barriers within student processes, and initiates steps resulting in resolution; makes independent determinations, decisions, and rmendations; refers issues to appropriate specialized resources when necessary. Ensures appropriate follow up and coordination with team members in and/or outside of their functional area.
Perform other related duties as assigned to support the School of Medicine’s goals and operational excellence.
Skills & Qualifications:
Ability to work autonomously to solveplex student issues through the analysis of data and drawing conclusions to make appropriate rmendations.
Ability to independently plan andanize tasks without need for constant direct supervision, ability to handle multiple tasks with accuracy and speed; and the ability to work effectively in a team environment
Outstanding customer service skills including interpersonal and active listening skills along with an analytical and critical thinking ability to interpret and respond appropriately to diverse groups of people in various situations.
Demonstrated ability to work efficiently andplete tasks in a fast-paced environment amidst interruptions and fluctuating workloads.
Ability to exercise appropriate personal initiative and accountability
Experience in understanding, explaining and ing the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities
Strong oral and writtenmunication skills
Experience in exercising discretion and handling confidential information.
Proficiency in using student information systems and office software.
