Loan Key Operator Position Available In Mecklenburg, North Carolina

Loan Key Operator 4.0 4.0 out of 5 stars 9201 University City Blvd, Charlotte, NC 28223 General Information Vacancy Open to All Candidates Employment Type Permanent

• Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 010614 NC Salary Grade Equivalency GN04 Classification Title Admin Support Specialist Working Title Loan Key Operator Salary Range $34,602
• $41,234 Anticipate Hiring Range $34,602
• $37,485 FLSA Status Non Exempt Division Student Affairs Department Housing and Residence Life (Adm) Work Unit Housing and Residence Life Work Schedule 8:00 am
• 5:00 pm; Monday
• Friday with occasional evening and weekend hours required, as necessary.

Primary Purpose of Position This position is responsible for operating a Loan Key Desk and performing general administrative and reception duties associated with the loan key process, the Residence Hall Office, and supplemental assistance to the Residence Hall staff. This role is also responsible for the scheduling and supervision of student staff who work at the Loan Key Desk and front desks of buildings in their area, as defined by the department. The purpose of this position is to ensure security, efficient operation, and good customer service within these areas.

Minimum Education/Experience Required Minimum Qualifications:

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.

University Preferred Qualifications:

Graduation from high school and demonstrated knowledge, skills, and abilities gained through two years of specialized office experience or an equivalent combination of education and experience. Essential Job Duties Maintains and files reports and forms. Receives and refers visitors, and callers of the reception desk area to appropriate resources in Housing and Residence Life (HRL) and other campus resources. Refers students to other resources including Housing and Residence Life administration, ID Card Office, Meal Plan Services, and Handbook. Assists students with form completion and providing factual or procedural information including obtaining and returning loan keys, lock changes, checking in, moving out, room changes, health, and safety inspections, applying for housing and cancellations, checking out residence hall equipment, and reserving common space for resident usage. Responsible for maintaining confidentiality as this position deals with sensitive information. Ensures timely and accurate billing when it comes to loan key charges and fees. Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information. Uses computer software such as Mercury housing software, Google suite, Microsoft office, Canvas, and others to perform daily administrative tasks and communication creation. Coordinates the work schedules of Desk Assistants. Reviews and follows up on student work hours and payroll errors. Supervises, coaches, and trains student staff on customer service desk procedures, frequently asked questions, loan key procedures and referral options. Updates and publishes the Loan Key Desk Staff Manual. Other Work Responsibilities Departmental Preferred Experience, Skills, Training/Education Graduation from high school, or completion of its equivalency. One year of office/clerical work experience; or an equivalent combination of training/experience. Good written and verbal communication experience. Willingness to work in a team environment. Experience working with technology and computer software. Experience with supervision or scheduling. Necessary Licenses or Certifications Work Location Residence Halls Posting date 04/25/2025 Closing date 05/04/2025 Proposed Hire Date 07/07/2025 Contact Information Special Notes to

Applicants UNC Charlotte Benefits Information:

https://hr.charlotte.edu/benefits The finalist will be subject to a Criminal Background Check. Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors. The Search Committee will not contact references without first verifying permission with the finalist . Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Please submit a resume and cover letter with your application. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.