*Administrative Support Specialist- Student Services (Full-Time) Position Available In Montgomery, North Carolina

•Administrative Support Specialist- Student Services (Full-Time) 
Salary Depends on Qualifications Location Troy, NC Job Type Full-Time Job Number 00122 Division Instruction & Student Services Department Student Services Opening Date 04/01/2025 Closing Date Continuous

DESCRIPTION

BENEFITS
Position Description •Position is Pending Board Approval• Reports to: Dean of Student Services

FLSA Status:

Non-Exempt

Position:

Full-Time Staff, 12-month The Administrative Support Specialist serves as a key point of contact for internal and external clients, providing public relations, customer service, and administrative support for the Student Services department. This individual will report to the Dean of Student Services and will be responsible for managing sensitive or confidential information, handling incoming calls, and ensuring accurate dissemination of information to students, faculty, staff, and other College clients. The role requires strong multitasking abilities, effective communication, and a positive, professional demeanor.

Essential Responsibilities Switchboard Operations:

 Receive, direct, and transfer incoming calls (local, long-distance, or emergency) and deliver messages to the appropriate staff.

Client Interaction:

 Provide directions and general information to walk-in and call-in clients with courtesy and professionalism.

Information Preparation:

 Prepare and distribute information packets regarding educational opportunities.

Inquiry Management:

 Manage inquiries, routing them to the appropriate Success Navigator or staff member.

Document Management:

 Organize and scan documents/files into Etrieve, ensuring file cleanliness and maintenance.

Digital Office Support:

 Assist in the transition to and coordination of a digital office environment.

General Administrative Support:

 Perform general administrative duties for the Student Services department and assist with data entry as needed.

Reporting & Process Management:

 Run and manage Colleague reports and processes relating to admissions and student data.

Enrollment Support:

 Assist Success Navigators with scheduling and providing enrollment information for specialty programs (e.g., nursing, gunsmithing, forestry).

College ID & Parking Passes:

 Support processes related to college IDs and parking passes for students.

Marketing & Event Support:

 Create marketing banners, update TV monitors, and create flyers for recruiting, on-campus, and community events.

Data Support:

May serve as backup for data management including processing applications, transcripts, and RDS (Residency Determination Status) and managing enrollment reports. Other Duties as

Assigned:

 Perform other job-related duties and projects as assigned in support of the College’s mission, core values and goals. Qualifications & Degree Requirements Required Qualifications Associate’s degree in office administration, business administration, information technology, or a related field from a regionally accredited institution. Ability to develop relationships with students, faculty, staff, and community partners. Strong organizational skills and the ability to prioritize tasks in a fast-paced environment. Excellent collaboration, team-building, critical thinking, and problem-solving abilities. Understanding and commitment to the open-door philosophy of the community college. Strong data interpretation and multi-tasking abilities. Ability to work independently and make sound decisions. Strong written, oral, and interpersonal communication skills. Proficiency in Microsoft Office Suite.

Preferred Qualifications:

Data entry and public relations experience. One year of experience in a community college setting. Bilingual (Spanish and English).

Physical Requirements:

Moderate office work with frequent sitting and computer use. Occasional prolonged standing, stooping, bending, squatting, and lifting up to 25 pounds unassisted. Frequent interruptions from employees, students, and the public. Some evening/weekend work may be required, along with occasional travel for training or events. Supplemental Information Equal Employment Opportunity Montgomery Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employer
Montgomery Community College
Address
1011 Page Street Troy, North Carolina, 27371
Phone
910-898-9634