Student Services Director, North Campus Position Available In New Hanover, North Carolina

Student Services Director, North Campus Cape Fear Community College – 4.0 Castle Hayne, NC Job Details Full-time $5,063 a month 2 days ago Qualifications Writing skills English Master’s degree High school diploma or GED Supervising experience Bachelor’s degree Experience working with students Conflict management Senior level Associate’s degree Leadership 2 years Full Job Description Position Description

DEFINITION

The Student Services Director, North Campus is the primary point of contact for all service-related areas, overseeing daily campus operations to ensure efficient and effective service delivery. They provide leadership and direction over day-to-day operations of the Student Services team. The Director collaborates with cross-functional departments to align efforts with shared goals, resolves student concerns, handles disciplinary matters, and develops strategies to enhance student retention, engagement, and success.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from Vice President, Student Services Provides leadership and direction over day-to-day operations of North Campus staff members Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

Ensure front-line staff are readily available for students and visitors. Serve as the primary point of contact for all campus operations, overseeing daily activities, empowering staff, and maintaining smooth communication across all service areas. Build and maintain strong relationships with cross-functional departments (Business Office, IT, HR, Facilities, Campus Safety) to support shared goals. Provide leadership to Student Services staff, fostering a collaborative team environment focused on trust, accountability, and professional growth. Design, implement, and evaluate operational plans and procedures that align with the college’s mission and promote a student-centered culture. Mentor staff by promoting ongoing learning, team cohesion, and a positive, respectful work environment. Supervise the delivery of integrated student services (advising, counseling, financial aid, admissions, registration) ensuring accessibility and effectiveness. Collaborate with the Director of Student Onboarding & Recruitment to coordinate orientation, workshops, and engagement initiatives. Ensure students are connected to essential resources and provide support for navigating academic or personal challenges. Serve as the lead contact for student concerns, resolving issues with fairness, discretion, and commitment to positive outcomes. Partner with the Dean of Student Affairs/VP of Student Services to manage complaints and disciplinary matters, ensuring compliance with institutional policies. Work with faculty, staff, and administrators to develop holistic support strategies that address diverse student needs. Establish partnerships with local organizations to expand support networks and opportunities for students. Lead initiatives that strengthen student retention, engagement, and academic success through data-informed strategies. Ensure compliance with institutional, accreditation, and legal standards, regularly reviewing and updating policies as needed. Perform related duties as required. Qualifications

QUALIFICATIONS

Knowledge of:

Student Information Systems (i.e. Colleague) and Customer Relations Management Systems (i.e. Element 451) Principles of inclusive leadership, team development, and staff mentorship Student services operations, including advising, counseling, admissions, financial aid, and registration Conflict resolution strategies and student conduct/disciplinary procedures Best practices in student support, engagement, and retention Higher education operations and cross-departmental collaboration Strategic planning and implementation of operational procedures Crisis management and connecting students to appropriate resources Data analysis and assessment methods for program improvement Relevant institutional policies, accreditation standards, and state/federal regulations Community engagement and partnership development Communication, mediation, and problem-solving skills for navigating complex student and staff issues Principles and procedures of record keeping. Modern office procedures, methods and computer equipment. English usage, spelling, grammar and punctuation.

Ability To:

Interpret and apply the policies and procedures of the college. Openness to adopting new technologies, approaches, and methods for career services delivery, especially in response to evolving workforce demands Exceptional listening and conflict resolution skills Present ideas in a clear and compelling manner, both verbally and in written format Resolve conflicts with empathy, fairness, and professionalism Communicate effectively across all levels of the organization and with external partners Build and maintain relationships with cross-functional departments and community organizations Manage complex operations and adapt to shifting priorities in a fast-paced environment Mentor and develop staff, promoting growth and accountability Analyze data to assess program effectiveness and drive improvements Develop and implement procedures aligned with institutional goals and compliance standards Navigate sensitive situations with discretion and sound judgment Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations Maintain effective audio-visual discrimination and perception needed for: Making observations Reading and writing Communicating with others Operating assigned equipment Handling varied tasks simultaneously Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: Standing or sitting for extended periods of time Operating assigned equipment Handling varied tasks simultaneously Bending, stooping, climbing, or lifting up to 50 pounds Maintain mental capacity, which allow the capability of: Making sound decisions Responding to questions Demonstrating intellectual capabilities Communicate clearly and concisely, both orally and in writing.

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training/Experience:

Associate’s degree from a regionally accredited college or university, preferably Education, Business Administration, or related field Two years of full-time experience working with students in an educational setting. One year of supervisory and leadership experience, preferably in an educational setting.

Preferred Education/Training/Experience:

Bachelor’s degree from a regionally accredited college or university, preferably Education, Business Administration, or related field Supplemental Information Special Instructions to

Applicants :

This position

REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS

be submitted in addition to the application. Please have these documents ready to upload when applying. Candidates are required to submit

OFFICIAL TRANSCRIPTS

for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required. Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States. To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.