Student Services Specialist – Music School Position Available In Wake, North Carolina

Student Services Specialist

• Music School Jolie Musique School of the Arts Apex, NC 27502
• Hybrid work Student Services Specialist
• Music School Part-Time | In-Person/Hybrid | $20/hour We’re a growing music school in Apex, NC looking for a friendly, motivated Student Services Specialist to help us welcome new families, support our current students, and keep our community running smoothly!

Your Main Role:

Answer and follow up on customer emails (templates and training provided) Make and receive phone calls to assist families with scheduling and enrollment Guide prospective students through the enrollment process Manage and update our lesson schedule system (iClassPro) Maintain our calendar and track leads in HubSpot Communicate with teachers about scheduling and student needs Create and schedule simple social media posts Assist in small projects as needed

What We’re Looking For:

Strong written and verbal communication

• friendly, helpful, and professional Comfortable making and receiving phone calls with families and students Confident in a sales and customer service role (training provided) Organized and reliable
• able to manage multiple tasks efficiently Familiar with Gmail and GSuite, Canva, HubSpot, iClassPro, and basic social media posting (training available if needed)

Important:

Must have availability on Mondays and Tuesdays (key communication days for our school) Be able to check email at least once per day during the week.

Hours and Pay:

15 hours per week to start, with the opportunity to grow as we grow $20/hour Flexible hours, but must check and respond to emails at least once a day In-person in Apex with some remote days possible.

Job Type:

Part-time Pay:

$20.00 per hour Expected hours: 15 per week

Benefits:

Employee discount Flexible schedule

Schedule:

After school Monday to

Friday Weekdays Work Location:

Hybrid remote in Apex, NC 27502