University Program Associate – Student Learning Center Position Available In Watauga, North Carolina

University Program Associate•Student Learning Center
Appalachian State University
in Boone, NC

Apply Now Type:

Full-Time

Salary:

$48,004-51,422

Posted:

05/06/2025

Application Due:

05/27/2025

Category:

Tutors and Learning Resources University Program Associate•

Student Learning Center Department:

Student Learning Center•202120 Minimum Qualifications
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Special Note:

This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. License/Certification Required Essential Job Functions
The University Program Associate provides administrative and programming support for the Executive Director, University Tutorial Services, Academic Strategy Instruction, As-U-R, and Academic Services for Student-Athletes.

Primary responsibility will be to:

work with the Executive Director to advance the vision and mission of the Student Learning Center, as well as, working closely with the Directors/Coordinators of other units (UTS, ASI, As-U-R, ASA)
supervise federal work-study students and participate as an active team member of the units served
work with the Executive Director and Directors of units (UTS, ASI, As-U-R, ASA) to integrate services from various components and improve the quality of academic services to students
provide budget management including state, federal, and private grants
reconcile each account monthly, processing budget transfers, and other facets of budget management are functions
assist in marketing and coordination of activities, create events and written materials, coordinate scheduling of rooms needed for the courses and academic programs during the academic year, during summer sessions, and for meetings and other activities of the Student Learning Center
purchase supplies and miscellaneous items (this includes holding and reconciling a University P Card)
provide exceptional customer service by answering questions from the general public, prospective students, current students, parents, and campus offices about the services of the units served
maintain and follow through on details, acting as a liaison between the Student Learning Center and other major constituents on campus (all areas of Enrollment Management, academic departments, dean’s offices, support service areas such as the Physical Plant, Special Funds Accounting, and Motor Pool)
provide administrative support with Excel, Access and Word files as well as hard copy items for the Executive Director
assist unit Directors in managing the details in calendaring for the academic year
interpret academic and financial policies and procedures; develop and interpret department policies and procedures
assist in managing record information; gathering, analyzing, editing, and reporting data for state and federal reports required by the various programs served
work closely with the Executive Director of the Student Learning Center on organizational workflow, growth initiatives, and event planning
Knowledge, Skills, & Abilities Required for this Position
Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned areas.
Ability to lead or supervise administrative support staff in the performance of program activities and/or functions.
Ability to mentor and assist others
Ability to convey information with references to guidelines, systems operation, policies and/or procedures or other sources.
Ability to compose communication using a variety of media to convey meaningful information to an individual or group.
Experience with budgets, student information systems in higher education, and Microsoft office applications.
Preferred Qualifications
Proficiency in MS Office programs, especially Word, Access and Excel.
Proficiency in Banner, Student Information System•Banner, and E-print
Understand the guidelines developed by the State of North Carolina and Appalachian State University regarding the management of state, federal, and ASU Foundation funds.
Prefer 5•10 years of progressively responsible administrative support experience.
Ability to work effectively with a variety of personalities in a helpful, congenial, and professional manner and the ability to multi-task.
Knowledge of University language and community
This position must independently, accurately and efficiently enter data into federal and state reports, payroll, and student records, and have excellent organizational and time management skills.

Work Schedule/Hours:

Monday•Friday, 8:00 am•5:00 pm. Occasional hours are required outside of the work week indicated above.

Anticipated Hiring Range:

$48,004-51,422

Closing Date:

5/27/2025 To apply, visit https://appstate.peopleadmin.com/postings/50797 Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation. jeid-f339c14a2f1e4943ab8a0de84e090d4b
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