Student Success Coach Position Available In Kent, Rhode Island

Student Success Coach
Community College of Rhode Island
in Warwick, RI

Apply Now Type:

Full-Time

Salary:

Salary Information Anticipated starting salary: $53,230

Posted:

06/20/2025

Category:

Student Affairs and Services Department:

Advising & Counseling Office Job Summary 2 positions available

• 1 at our Newport campus and 1 at our Warwick campus
  Non-standard, 35 hours per week including day, some evening, and some weekends required; remote up to 2 days/week; frequent travel to each campus required; work variable/rotating shifts required such as 8am
• 4pm and 11am
• 7pm The Student Success Coach will provide a high level of holistic, personalized support to an assigned group of students from enrollment to graduation through in-person and online meetings, inbound and outbound calls, texts and emails to students to ensure they are on a path to successfully earn their degree.

The Student Success Coach will help a diverse group of students overcome a myriad of obstacles by conducting proactive, data-informed student outreach with navigating social, academic, and administrative aspects of CCRI. The Student Success Coach bridges academic and co-curricular boundaries by connecting individually with students, connecting students with interest and identity groups and with professors and campus resources. The Student Success Coach will work in a fast-paced and equitable outcomes-driven environment. The Student Success Coach will support assigned students with fulfilling their educational goals through an approach that includes enthusiasm, initiative, excellent interpersonal skills, content expertise, data analytics, and promotion of student selfefficacy. Duties and Responsibilities Commitment to

CCRI’s Mission:

Demonstrate a commitment to the philosophy and mission of a comprehensive community college
Work collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiences
Work collaboratively with others and provide quality customer service in a diverse and inclusive environment

Administration:

Accurately document, maintain, and track student interactions, information, and progression through CCRI systems such as Banner, Starfish, Argos Reports, and CRM
Act as a liaison by assisting with administrative processes to include registration, degree planning, payment and financial aid options, and act as a liaison between students and other departments. Assists students, individually or in groups, with College Scheduler class registration, Satisfactory Academic Progress workshops, etc
Monitor and outreach to students, intervene early with students and assist students through the satisfactory academic progress process. Assist students with financial aid appeal package completion; review documentation, make appeal decision and complete decision documentation. Establish and monitor educational plan for students with approved appeals
Possess thorough understanding of CCRI knowledge, policies, procedures, systems to effectively and accurately guide and coach students with situation applications and self-service usage
Maintain a mastery of advising content knowledge for academic programs
Maintain basic knowledge of federal and institutional policies and regulations pertaining to Federal Title IV, RI Promise, payment plans, and billing system by participating in ongoing internal and external training

Communication:

Be highly visible and dynamic through interactions with students by phone, video conferencing, text, and email on a regular and consistent basis
Manage and coach assigned students from first class start to degree completion through proactive service and outreach
Communicate directly with students to resolve current account balances using a high level of customer service and problem-solving skills to prevent interruption to their program
Provide options to students regarding all payment options and guide students through the steps of the financial aid process

Relationship Building:

Proactively develop and maintain relationships with students by establishing rapport and trust, educating them on CCRI programs and services, academic requirements and preparing them for academic success
Employ a holistic advising approach that allows for in-depth conversations with advisees, while establishing roles of trust, and allows for effective referral of students to available resources
Guide students by engaging in a consultative dialogue based on student needs, motivations, career and educational goals; presenting information in a professional, articulate, and confident manner
Inspire, coach and advise assigned population of students on their program, learning environment, administrative and registration processes, and potential life issues such as time management, academic challenges and study skills through graduation

Student Onboarding Support:

Provide and educate students with available tools (e.g., Degree Works) and resources (e.g., Tutoring) by anticipating needs through consultative conversations
Provides students with an introduction to support services, technologies, and required actions (e.g., Verification of Enrollment, Drop for Non-Payment, etc.) to support self-service behavior and success
Provide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking and other records being sent to

CCRI Team and Partnership Support:

Contribute to individual, team, and department goals on a daily, weekly, monthly basis to ensure student success goals are met. Demonstrate high quality customer service throughout all student interactions
Participate in recruitment activities and student retention initiatives including attending virtual and/or onsite open house events, information sessions, webinars, and other events as requested to offer guidance
Other duties as assigned
Minimum Requirements
Bachelor’s degree
Demonstrated relevant work experience providing outstanding customer service
Demonstrated excellent time management skills, high learning agility, creative problem solving, interpersonal, oral and written communications, and presentation skills, with strong attention to detail and accuracy
Demonstrated proficient computer skills including Microsoft Office, Internet applications, and database software
Competencies and Desired Qualifications
Bilingual in English and Spanish
FLSA
Exempt Salary Information
Anticipated starting salary: $53,230 Academic/Calendar Year
Calendar Work Schedule Information
Non-standard, 35 hours per week including day, some evening, and some weekends required; remote up to 2 days/week; frequent travel to each campus required; work variable/rotating shifts required such as 8am

• 4pm and 11am
• 7pm Application Close Date
  08/01/2025 Posting Number
  SF01120 Quick Link
  https://jobs.

ccri.edu/postings/5888 Disability Accommodations CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. If you should require an accommodation during the application process, please notify the Division of Institutional Equity, Human Resources, and Organizational Development prior to the closing of the posting by calling (401) 825-2311 or emailing hiring@ccri.edu. EEO Statement CCRI prohibits students, employees, contractors, volunteers, and visitors (collectively, “community members”) from engaging in discrimination and harassment based on any individual’s race, color, creed, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status, veteran status, and any other legally protected characteristic. This prohibition applies to CCRI’s educational programs and activities-including admissions-as well as all employment actions, including but not limited to recruiting, hiring, promotion, demotion, compensation, and benefits. Inquiries or complaints concerning discrimination shall be referred to CCRI’s Title IX Coordinator at TitleIXCoordinator@ccri.edu The Clery Act requires colleges and universities to report campus crime data, support victims of violence, and publicly outline the policies and procedures they have put into place to improve campus safety.
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