Director of the Jordan Center Position Available In Washington, Tennessee

Posting Details
Position Information Job Title Director of the Jordan Center
Department Jordan Center – 15055
Pay Grade 13
Job Category Administrative
Job Summary The Director oversees the Jordan Center’s operations, staff supervision, and program management while ensuring high-quality student support program which focuses on student mentoring, pre-college programs, and a case management process for program participants. Working collaboratively with the Executive Director for Academic Advising, deans, and campus partners, the Director focuses on increasing retention and graduation rates for all undergraduate students, particularly for first-generation, low-income, veterans, students with disabilities, and at-risk students. Responsibilities include coordinating with university departments, fostering cross-campus collaboration, assessing program effectiveness, managing fiscal transactions, approving expenditures, overseeing educational and engagement initiatives, and hiring, training, and evaluating staff. This role is integral to advancing ETSU’s commitment to student success and retention. It ensures that all students—especially first-generation, low-income students, veterans, students with disabilities, and those identified as at-risk—receive the guidance and support needed to thrive academically and complete their degrees. While ETSU has a strong commitment to serving students from the Appalachian region, we also welcome and support students from all backgrounds and regions beyond. The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
Paid time off & leave
17 paid holidays
Educational Assistance
Health and life insurance
Retirement
Access to University facilities and services and much more! Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/. All positions at East Tennessee State University are contingent upon sufficient funding. ETSU is an equal opportunity employer.

Disclaimer:

The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations. Knowledge, Skills and Abilities Ability to communicate effectively through writing and oral communication
Ability to be an effective participant and leader in collaborative teams
Ability to interact professionally with a diverse population
Ability to work in a fast-paced environment
Ability to maintain confidentiality and professionalism in all duties
Ability to use good judgment
Ability to establish and maintain effective working relationships
Ability to provide quality customer service
Ability to supervise, coordinate, and manage effectively
Ability to interpret and apply policies appropriately
Ability to understand, interpret, apply, and communicate data related to student success and retention
Ability to define goals, set priorities, and meet deadlines
Ability to work independently and as part of a team
Knowledge of ETSU policies and procedures
Knowledge of best practices in educational student case management, mentoring, pre-college programs, and scholarships
Knowledge of student success and retention issues in higher education and best practices related to supporting first-generation, low-income students, students with disabilities, veterans, and students identified as at-risk Required Qualifications Earned a master’s from a regionally accredited institution.
Minimum of five years of experience in college-level academic support services in such areas as TRIO, Educational Opportunities Programs, advisement, admissions, career counseling, or a related area, including at least two years in supervisory roles in one or more areas. Preferred Qualifications Experience using data analytics to inform best practices in a higher education institution
Demonstrated success in promoting electronic student success management systems in a higher education institution to advance student success.
Doctorate in Student Affairs, Higher Education, Educational Leadership, Counseling, Social Work or another education- or student-services-related area
Demonstrated success in increasing undergraduate student retention or graduation rates at a higher education institution Salary Posting Detail Information Posting Number

AS01554P

Is this position subject to a criminal background check? Yes
Is any part of the funding for this posting coming from a grant or outside funding source? No
FLSA Status Exempt
Open Date 05/15/2025
Close Date Open Until Filled Yes