Student Success Lead Specialist Position Available In Washington, Tennessee

Student Success Lead Specialist
East Tennessee State University
in Johnson City, TN

Apply Now Type:

Full-Time

Posted:

05/15/2025

Application Due:

Open Until Filled

Category:

Student Affairs and Services Department:

Jordan Center – 15055

Job Category:

Administrative Job Summary Responsible to the Director for overseeing and administering the planning, development, coordination, and implementation of a comprehensive student case management process for undergraduates that are identified as low-income, first-generation, and at-risk. Overseeing the preparation of a thorough and detailed student success plan for all project participants; providing personal and academic counseling; and overseeing the planning, development, coordination, and implementation of a comprehensive student support program plan. The Student Success Lead Specialist and Assistant Director serve as co-leads for the Jordan Center Pre-College Program’s planning, development, coordination, and implementation. This role is integral to advancing ETSU’s commitment to student success. It ensures that all students-especially first-generation, low-income students, veterans, students with disabilities, and those identified as at-risk-receive the guidance and support needed to thrive academically and complete their degrees. While ETSU has a strong commitment to serving students from the Appalachian region, we also welcome and support students from all backgrounds and regions beyond. The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
Paid time off & leave
17 paid holidays
Educational Assistance
Health and life insurance
Retirement
Access to University facilities and services and much more!
Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/. ETSU is an Equal Opportunity Employer.

Disclaimer:

The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations. Knowledge, Skills and Abilities
Ability to communicate effectively through writing and oral communication
Ability to be an effective participant and leader in collaborative teams
Ability to interact professionally with a diverse population
Ability to provide effective customer service while maintaining confidentiality and sensitivity.
Ability to work in a fast-paced environment
Ability to maintain confidentiality and professionalism in all duties
Ability to use good judgment
Ability to establish and maintain effective working relationships
Ability to provide quality customer service
Ability to oversee, coordinate, and manage effectively
Ability to interpret and apply policies appropriately
Ability to define goals, set priorities, and meet deadlines
Ability to work independently and as part of a team
Knowledge of best practices related to student retention and persistence, specifically for First-generation, low-income veterans, students with disabilities, and students identified as at-risk.
Knowledge of ETSU policies and procedures
Knowledge of best practices in educational student case management, mentoring, pre-college programs, and scholarships
Knowledge of college admissions and financial aid procedures.
Knowledge of successful intervention strategies to meet the needs of disadvantaged students.
Knowledge of counseling and instruction theories and practices. Knowledge of career counseling.
Knowledge of student success and retention issues in higher education and best practices related to supporting first-generation, low-income students, students with disabilities, veterans, and students identified as at-risk.
Must exhibit training, sensitivity, and commitment to the needs of students from disadvantaged backgrounds.
Required Qualifications
Earned a bachelor’s degree from a regionally accredited institution in Student Affairs, Higher Education, Education, Counseling, Social Work, or other education- or student-services-related area.
Five (5) years of experience in college-level academic support services in areas such as TRIO, Educational Opportunities Programs, advisement, admissions, social work, academic coaching, career counseling, student case management or a related area.
Preferred Qualifications
Master’s degree from a regionally accredited institution in Student Affairs, Higher Education, Education, Counseling, Social Work, or other education- or student-services-related area.
One-year supervisory experience in a related field.
Previous experience as a case manager coordinator in an educational setting.
Demonstrated success in utilizing electronic student success management systems within a higher education institution to enhance student outcomes. Experience with student success technologies (e.g., EAB Navigate, Banner, Degree Works, etc.)
Demonstrated success in increasing undergraduate student retention or graduation rates at a higher education institution.

Posting Number:

AS01555P FLSA

Status
Exempt Special Instructions to Applicants Administrative/Professional positions are only required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.
ETSU is an affirmative action/equal opportunity employer.
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