Director of Admissions – Massasoit Community College Position Available In Plymouth, Massachusetts

Director of Admissions – Massasoit Community College Massasoit Community College – 3.9 Brockton, MA Job Details Full-time $86,012 – $111,814 a year 10 hours ago Qualifications CRM software Management Multilingual Customer service 3 years Master’s degree High school diploma or GED Supervising experience Education Bachelor’s degree Psychology Ellucian Senior level Communication skills

Marketing Full Job Description Location:

Brockton, MA Category:

Executive/Administrative Posted On:

Fri Jun 13 2025

Job Description:

The Director of Admissions leads and manages a comprehensive, student-centered admissions and recruitment strategy for the college. Reporting to the Executive Director of Enrollment, the Director is responsible for planning, implementing, and assessing student recruitment; application processing; and onboarding strategies in alignment with the institution’s strategic and enrollment plans. The Director manages all aspects of the Admissions Office, including staff supervision, system management and process development, strategic partnerships, and data-driven decision-making. The Director is also responsible for the development and maintenance of technology solutions and associated workflows, overseeing various college admissions tools, including Admissions-related functions of a CRM (Slate) and Student Information System (Banner).

Responsibilities and Duties:

Lead and manage the day-to-day operations of the Admissions Office across all locations and program formats. Develop, implement, and assess a strategic, data-informed recruitment plan aligned with the college’s mission and strategic plan Coordinate and oversee student application processing, evaluation, and admission decisions In conjunction with Information Technology, implement technological solutions by utilizing the CRM, Student Information systems to enhance operations and support strategic enrollment goals. Create and implement communication plans that guide prospective students through the admissions process and keep them informed of their application status. Supervise Admissions team, conduct staff meetings and performance evaluations, promote a culture of exceptional customer service, and facilitate professional development and training. Develop, document, and continuously improve admissions-related policies, processes, and workflows. Manage recruitment events, including open houses, campus tours, high school visits, information sessions, and representing the college at on and off campus events Collaborate with the Communications Team to create and update admissions marketing materials Coordinate with other student services and enrollment offices to ensure streamline student onboarding and orientation experience Review new and existing program changes, updates and impacts with Academic Affairs, Student Service and Financial Aid Collaborate with Academic Affairs and Institutional Research to assess program demand, enrollment trends, and inform recruitment strategies Ensure proper implementation of statewide initiatives such as MassEducate, MassReconnect, and Tuition Equity. Serve as a key escalation point for resolving student issues related to admissions and enrollment. Prepare and manage the annual operational budget for Admissions. Stay current with emerging trends, technology, and best practices in admissions and enrollment management through professional development and industry engagement. Ensure departmental operations comply with institutional, state, and federal policies and standards. Performs other duties as assigned.

Job Requirements:

Bachelor’s degree in Education, Psychology, Communications, Counseling, Human Services, Management, Marketing or closely related field; Minimum of five (5) years of progressively increasing professional experience that includes college admissions, academic counseling/advisement, enrollment services, financial aid, registration, or student accounts; Minimum of three (3) years of experience in a professional supervisory capacity; Demonstrated understanding of student regulations and policies in the higher education environment; Demonstrated experience working with Student Information and CRM systems, preferably Banner, Slate, and/or Degree Works; Demonstrated experience planning and conducting trainings in a higher education setting.

Preferred:

Experience implementing a CRM Master’s degree in Education, Psychology, Communications, Counseling, Human Services, Management, Marketing or closely related field; Experience managing a customer service unit in a higher education setting; Demonstrated experience in an assistant director, associate director or director capacity within higher education; Demonstrated experience providing high quality customer service; Demonstrated experience interpreting and explaining policies and procedures; Excellent organizational, interpersonal and oral and written communication skills; Demonstrated ability to work effectively with a diverse faculty, staff, and student body. Community college experience;

Multilingual Additional Information:

Position Status:

Non-Unit Professional, full-time state funded with benefits.

Hours:

37.5 per week

Salary:

$86,012 – $111,814. Salary is commensurate with education and experience

Worksite:

The primary work location is the Brockton campus, but it will include all Massasoit sites. Deadline to

Apply:

June 29, 2025