Pre-Registration Rep Position Available In Forrest, Mississippi

Merit Health Wesley
Hattiesburg, MS Merit Health Wesley #103059
Pre-Registration Rep
Job Details
Location
Hattiesburg, MS Merit Health Wesley Hours
Full Time
Job Description Job Summary The Pre-Registration Representative is responsible for pre-registering all scheduled patients prior to presenting for their scheduled appointments. This position is responsible for obtaining complete and accurate demographic and insurance information for each patient in any and/or all registration settings – Emergency Department, Outpatient, Admissions and Pre-Registration. The position ensures facility guidelines for the collection of patient deductibles, co-payments and/or coinsurance requirements are properly executed.

Essential Functions Registration:

Keeps abreast of new registration protocols.
Meets competency standard for use of registration system.
Obtains informed consent for each patient.
Scans all id/ins cards and physician orders.
Keep all PHI information protected.

Customer Service:

Treats internal and external customers with respect.
Greets patients/visitors with a smile.
Contributes to decreasing patient wait time.
Escorts patients to destination when needed.
Demonstrates competence and comfort with engaging in collection dialog with patients.
Documents all collection activity in the appropriate system.
Sets up payment plans as needed.
Provides patient with financial counseling information if needed.

Verification of Insurance:

Utilizes the appropriate system(s) to verify insurance for all registrations.
Reviews verification staff notes in system.
Calls insurance companies when needed.

Communication:

Utilizes effective interpersonal skills to interact with patients, families, fellow workers, medical staff and visitors.
Performs duties willingly and with initiative.
Treats other with consideration, courtesy and respect.
Works effectively in stressful situations.
Demonstrates judgment and tact.
Demonstrates organizational support competencies:
Proper application of Policies & Procedures
Arranges own knowledge base and development by attending formal and informal educational activities and shares knowledge with others.
Demonstrate ability to work independently within scope.
Assures standards set forth by state, Joint Commission (TJC) and other agencies are met.
Performs other duties as assigned.
Complies with all policies and standards. Qualifications H.S. Diploma or GED required
Less than 2 years experience in the healthcare industry preferred
Less than 2 years registration experience preferred Knowledge, Skills and Abilities Demonstrated ability to communicate verbally and in writing to all patients, patients’ families, co-workers and all hospital departments and/or patient care floors.
Good organizational and customer service skills and the ability to function effectively under stress.
Proficiency in use of computers, printers, fax machines, credit card machines and scanners.
Attention to detail and concentration
Ability to work in a fast-paced, ever-changing environment.
Ability to sit for long periods of time.
Strong team and interpersonal skills.
Strong customer service orientation.