Director of Residential Services (Avery Campus) Position Available In Avery, North Carolina

Director of Residential Services (Avery Campus) 3.8 3.8 out of 5 stars Newland, NC 28657 Director of Residential Services (Avery County)

Location/Schedule:

Crossnore, NC, weekdays with some weekend and after hours on call support. Availability to travel throughout the region to support teams both on and off campuses, serves as back-up to on-call/crisis needs, ability to travel locally and regionally for stakeholder meetings. Must live on or near the assigned campus (within a 30-minute radius).

Your Impact:

As our Director of Residential Services, you shape every moment of life on campus. From maintaining trauma-informed routines to coaching supervisors, you ensure each child experiences safety, structure, and genuine belonging. Your leadership keeps cottages staffed, budgets balanced, teams inspired, and outcomes measured—so kids leave our care stronger than when they arrived. Simply put, the Director of Residential Services turns our Sanctuary values into everyday reality for North Carolina’s most vulnerable youth.

Hiring Range :

$75,000 to $85,000 annually•Compensation is based on experience and qualifications. Candidates who meet only the minimum requirements can expect to start at the beginning of the range, while those with additional and relevant experience and/or advanced skills may be considered for higher starting pay within the range.

Benefits:

Defined Contribution Benefits Plan including options for: Health/Dental/Vision Insurance•$0 copay for mental health visits with our health insurance Life, Short-Term Disability, and Long-Term Disability Plans Critical Illness and Accident Coverage Options Flexible Spending Plan 401k with Employer Match (up to 6%) Paid Parental Leave•Based on Tenure Ongoing Training 20 Days PTO, 11

Paid Holidays Education/Experience/Licensure:

Qualified Mental Health Professional credential required, which consists of: Master’s degree in a human services or related field from an accredited college or university and a minimum of one year supervised clinical experience working with children and families; or Bachelor’s degree in a human services field and two years’ experience with the current population; or Bachelor’s degree in a non-human services field and four years’ experience with the current population Minimum of 3 years supervisory experience required. Experience supervising staff in child welfare strongly preferred. Minimum of 5 years experience working within a residential services (mental health and or child welfare) program required. Experience with Medicaid-funded and DSS-funded service lines. Experience with compliance (standards of accreditation and licensing agencies, Clinical Coverage Policy, etc.). An equivalent combination of education and experience may be considered

Skills and Competencies:

Child welfare & mental-health regulations (NC DSS, Medicaid, licensing) Trauma-informed program leadership (Sanctuary Model, TBRI®, Circle of Hope) Strategic supervision & coaching of multi-tier teams (holding self & others accountable) Budget & KPI management (forecasting, variance analysis, continuous improvement) Crisis response & de-escalation across diverse cultural backgrounds Data-driven decision-making using Microsoft 365, Google Workspace & EHRs Relationship building & public speaking with families, courts, schools & donors Time-management & adaptability in a 24/7 residential setting Equity, inclusion & belonging—creating culturally responsive environments Valid driver’s license & on-call availability within 30-minute radius of campus

Key Responsibilities:

Cultivate a therapeutic, equitable campus culture aligned with Sanctuary Standards. Direct and coach supervisors overseeing cottages, case management, recreation and admin teams. Own program strategy & budgets—set KPIs, track outcomes, adjust tactics. Maintain audit-ready compliance (clinical records, safety drills, facility standards). Partner with referrals/admissions to ensure timely placements and discharge planning. Lead hiring, onboarding & development for Residential staff, reinforcing trauma-informed care. Serve as 24/7 backup for on-call rotation; respond to emergencies within 30 minutes. Collaborate cross-departmentally (clinical, operations, finance, external relations). Champion youth voice via the client mission team and integrate feedback into QI processes. Drive accreditation & licensing reviews in partnership with Program Excellence.

Note:

This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications, please refer to the detailed job description which can be sent to you upon request.