Academic Records Specialist Position Available In Cleveland, North Carolina

Academic Records Specialist
Full Time
Office/Admin Support
Boiling Springs, NC, Boiling Springs, NC, US
3 days ago

Requisition ID:

1359 Gardner-Webb University is currently seeking to fill the role of Academic Records Specialist located in the Registrar’s Office.

Position Summary:

The Academic Records Specialist is responsible for the timely and accurate processing of student records and requests related to academic information.

Essential Functions:

Interact on a regular basis with current students, former students and faculty providing exceptional customer service by answering questions and providing academic policy information; serve as the primary point-of-contact for the office.
Respond to daily requests for information and manage incoming communication queue including, but not limited to, general office email accounts, phones, etc.
Process requests for transcripts, verifications of enrollment, and related correspondence. Process manual transactions including but not limited to registration updates, change of grades, change of address, etc.
Interacts with other university offices as necessary to provide quality customer service and referrals.
Evaluate and enter transfer credit from external sources and coordinates information with prospective students, admissions and advising offices.
Communicate and respond to requests to update or remove existing outdated transfer equivalencies and act as liaison between faculty/department chairs when coursework requires their evaluation.
Maintain accuracy of student records/data in accordance with all regulatory requirements and University policies. As part of the Registrar’s team, maintains and ensures integrity of academic records related to grades, transcripts, audits, and other academic issues.
Develops and maintains quality control standards to continuously improve office functionality
Maintain compliance with FERPA, federal and North Carolina regulations and university policies.

Secondary Functions:

Assist with Commencement preparations.
Ensure a work environment that promotes mutual collaboration and continuous learning and the development of all members. Produce documentation of business practices and maintains departmental policy/procedure manual, Assist office team members in the completion of a variety of tasks during busy times or peak periods. Scans all registration related documents into the document imaging system. Monitor and order office supplies. Assist with degree audits and communication with students and advisors
Other duties and special projects as assigned.

Skills and Qualifications:

Two years of college and experience working in an office environment Excellent customer service skills. Ability to uphold the confidentiality of personal and sensitive information Strong verbal and written communication skills, problem-solving skills, multi-tasking, attention to detail and accuracy are a must Proficiency in MS Office applications required Review of applications will begin immediately and continue until the position is filled. Candidates should complete the application and include a letter of interest, résumé, and names and contact information for at least three professional references with their submission. Gardner-Webb University (gardner-webb.edu) is a coeducational, residential, private, historically Baptist, Christian institution, located in Boiling Springs, North Carolina with easy access to Charlotte, Asheville, and Greenville-Spartanburg. The University offers 80+ undergraduate and graduate degree programs to approximately 3,000 students. GWU is a Carnegie-classified Doctoral/Professional University. In 2023, Gardner-Webb was home to students from 93 counties in North Carolina, 44 US states, and 43 foreign countries. GWU is a NCAA Division I institution with 22 athletic teams and 460 student-athletes.