Education Operations Manager Position Available In Durham, North Carolina

Education Operations Manager Specialty Coffee Association – 4.7 Durham, NC Job Details Full-time $55,000 – $68,000 a year 1 day ago Qualifications Spanish PMP English Mid-level Korean Project management Product management Organizational skills LMS Chinese 4 years Communication skills

Marketing Full Job Description Summary:

The Education Operations Manager oversees the portfolio and distribution goals of our learning products—spanning both existing offerings, customizations for markets and new launches. This role will ensure that our portfolio of learning products—certificate courses and diplomas, workshops, and trainer programs are audience and market relevant. This role would collaborate cross-functionally with our marketing and customer experience teams to appropriately brand, market, price, distribute, and support the education products. This role is ideal for someone who thrives in educational innovation and experiences, ensures completion of deliverables, and sets commercial or operational goals.

Essential Functions:

Manage education product portfolio and their operational processes, specifically managing updates, localization, translations and goals of product performance. Coordinate product maintenance cycles, including learner and trainer feedback loops and versioning. Ensure alignment across trainer networks, communications, translations and delivery teams. Lead operational rollout of new learning products developed by the Knowledge Department. Collaborate within the organization and with external partners for go-to-market strategies, product implementation and management. Work closely with the Marketing team to ensure consistent messaging across programs and products, and to maintain alignment with brand guidelines and standards. Collaborate with Finance to develop regionally appropriate, organizational aligned pricing models that support sustainable growth and success. Partner with institutional partners to coordinate the training, onboarding, distribution, and ongoing support of educators across various delivery models. Engage with IT to align systems that support education program delivery, ensuring they meet operational needs, comply with best practices, and stay within budget parameters. Develop and maintain detailed project plans, schedules, and documentation to ensure timely and organized execution of initiatives. Track and evaluate progress against key performance indicators (KPIs) across the full education product portfolio to drive accountability and outcomes. Analyze delivery workflows to identify inefficiencies or gaps and lead the implementation of continuous improvement strategies that enhance program impact. Collaborate on the design, development, and maintenance of dashboards and performance reports to provide actionable insights on educational outcomes and operational effectiveness.

Required Qualifications:

4+ years in project management, product operations, or program delivery in a global or education-focused organization. Demonstrated experience managing both ongoing products and new initiatives. Excellent organizational and project management skills with the ability to multi-task and manage your own time, priorities, and resources to achieve goals. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders. Demonstrated proficiency in leveraging digital tools, platforms, and systems to support efficient workflows, data tracking, and virtual collaboration in a fast-paced, remote environment. Demonstrated attention to detail, with the ability to identify and correct errors efficiently. Proven ability to lead effectively within diverse, multicultural, and cross-functional teams in complex organizational settings. Familiarity with training models, learning product ecosystems, and program distribution. Experience with PM tools and basic data/reporting platforms (i.e. Salesforce is a plus). Strong English language skills, bilingual in Spanish, Korean or Chinese a plus

Preferred Qualifications:

Experience in global education, nonprofit, or capacity-building organizations. Understanding of learning product localization, trainer certification models, or licensing/distribution. Familiarity with LMS platforms or blended delivery approaches. PMP or similar certification is a plus. Requirements to Perform the

Job:

Ability to work remotely in a productive environment Access to internet Ability to meet travel frequency, as required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear; and frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. At times this position is very active and requires bending, kneeling, stooping, crouching, crawling, and climbing, frequently lifting and/or moving items over 50 pounds.