Donor Experience Officer Position Available In Guilford, North Carolina

Position Information Position Number 013112
Functional Title Donor Experience Officer
Position Type Staff
Position Eclass EP

• EHRA 12 mo leave earning
  University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study.

UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit University Advancement staff members are dedicated to developing and maintaining strong and lasting connections to the University. How one perceives, interacts with, and supports UNC Greensboro forms the basis of all that we do. Whether we’re engaging alumni, friends, community members, or corporate partners (and in many cases, even current students), we share a collective responsibility and passion for cultivating a wide variety of partnerships and experiences across the University, our community, and beyond. A number of professionally diverse units with specific charges come together to comprise University Advancement and support our shared mission. Our mission is to inspire connections, investments, and engagements that drive excellence and opportunity. Our vision is of a University that illuminates potential, eliminates barriers, and ignites achievement.

University Advancement includes:

Development, Alumni Engagement, University Special Events, Advancement Operations, Donor and Board Engagement, Planned Giving, and Advancement Communications. Position Summary The Donor Experience Officer (DXO) is a key member of the dynamic and mission-driven UNCG Advancement Team. In addition to joining UNCG’s talented team of development professionals, the candidate will have the opportunity to take part in a cutting edge advancement program that will change the face of annual giving. The Donor Experience Program at UNCG is focused on marrying UNCG’s development communications efforts with fundraising workflows in order to engage and grow the next generation of supporters of the university. The Donor Experience Officer will focus on providing a first-class philanthropic experience for all donors by leveraging personalized digital engagement to effectively build relationships based on what truly matters to each individual supporter. The Donor Experience Officer will manage a portfolio of donors with clear weekly, monthly, and annual goals. The candidate will collaborate with other departments both internally at the university (including Marketing and Communications, Alumni Relations, and Development) and externally, to effectively execute 1:1 outreach campaigns using technology resources including EverTrue’s cloud platform, social media and virtual communications software. Comfort with making personalized solicitations, daily use of video, phone, and email, and use of multiple databases and virtual communication technology is critical to success in this role. This role is critical to helping UNCG achieve both its near-term annual giving goals and long-term fundraising objectives and develop qualified major gift referrals. Candidates should be self motivated and positive professionals, with a team-first optimistic attitude, eager to embody the UNCG spirit and engage alumni and friends at a high velocity in a personalized manner. The Donor Experience Officer will work under the supervision of the Director of Development and will work under the guidance of the EverTrue Advancement Programs Manager. The Donor Experience Officer will work under the supervision of the Director of Development and will work under the guidance of the EverTrue Advancement Programs Manager. Minimum Qualifications Bachelor’s degree required
Minimum of two years of experience in fundraising (preferably higher education)
Strong organizational skills
Strong interpersonal skills, including the ability to relate to diverse constituencies
Willingness to work flexible hours, including evenings and weekends
Willingness to travel
Strong verbal and written communication skills
Ability to utilize technical resources available to development staff Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Desire to pursue a career in higher education advancement
High degree of grit, resilience, and a desire to challenge the status quo
Relentless “can-do” attitude when presented with a challenging workload
Experience in higher education fundraising as a student or professional (preferred)
Excellent interpersonal, written, and verbal communication skills across mediums, especially email, video, and video conferencing
Ability to manage your work between multiple cloud-based platforms and databases in a fast-paced environment
Strong collaboration and organizational skills, as well as the ability to prioritize effectively
Strong work ethic with a desire to become a leader in the development space
Ability to handle confidential material responsibly and interact professionally with a wide spectrum of individuals Special Instructions to Applicants Recruitment Range $55,000

• $60,000
  Org
• Department Development
• 33801
  Job Open Date 04/16/2025
  For Best Consideration Date Job Close Date Open Until Filled Yes
  FTE 1.

000
Type of Appointment Permanent
If time-limited, please specify end date for appointment. Number of Months per Year 12
FLSA Exempt
Key Responsibilities Percentage Of Time 80%
Key Responsibility Fundraising Essential Tasks Actively engage with and build relationships with a portfolio ofsupporters and prospects
Leverage technology including EverTrue’s cloud platform, social media platforms, and video conferencing software tools to build rapport, steward, and solicit donors in an alumni-centric, targeted, high-velocity manner
Execute monthly and quarterly touchpoint cadences (averaging 50 outbound touch points per day) across portfolio to ensure consistent and relevant donor communication
Meet and exceed clearly defined goals with an emphasis on virtual meetings with prospective donors and number of personalized solicitations delivered
Be fluent in the “menu” of engagement and philanthropic opportunities across the University (regional alumni events, on-campus events, mentorship, and volunteer opportunities, crowdfunding campaigns, fundraising priorities) to inform conversations and solicitations
Embrace a “mile-wide and inch-deep” approach to serving as a proactive advisor on resources available to donors across the institution.
Build relationships across the University campus to be in a position to connect donors with relevant individuals when applicable
Aid in outreach and follow-up for events and activities on behalf of Alumni Relations and Development
Proactively monitor engagement to identify and launch initiatives that drive donations
Percentage Of Time 10%
Key Responsibility Program Coordination Essential Tasks Facilitate the achievement of established goals for Advancement.
Establish and maintain professional competency in the field of University Advancement through professional reading and contacts.
Maintain university data integrity standards and communicate information to appropriate Advancement staff.
Percentage Of Time 10%
Key Responsibility Administrative Essential Tasks Ensure that program policies, procedures, rules and regulations are interpreted correctly.
Anticipate and remain alert to potentially problematic situations. Implement responses to situations based on interpretation of local, state and federal program regulations and standards. Extensive knowledge of program practices, policies and procedures.
Extensive knowledge of local, state and federal regulations and statutes governing the area of work.
ADA Checklist
ADA Checklist R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%). Physical Effort Reading, Writing, Vision-Preparing/Analyzing figures, Hearing, Talking, Standing, Sitting, Walking, Lifting-0-30 lbs.
Work Environment Driving

• Car/Truck, Inside, Outside
  Applicant Documents
  Required Documents
  Resume/CV
  Cover Letter
  List of References
  Optional Documents