Technician II, Registration, Workforce & Continuing Education Position Available In Guilford, North Carolina

Job Title Technician II, Registration, Workforce & Continuing Education
Status Regular
Full Time/Part Time Full-time
Location Jamestown Campus
Job Description At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.
The Workforce & Continuing Education (WCE) Registration Technician performs registration functions (in-person, by phone, and online) for WCE programs. This position reviews and verifies all WCE registrations, and inputs most registrations, identifying incomplete information and assessing possible impacts to the students’ records, both financial and academic. The position enters data from a variety of sources, primarily the WCE registration form.

Additional responsibilities include:

answering questions and/or guiding students to appropriate departments as needed; processing drops, adds, and transfers for all WCE courses; processing scholarships, fee-waivers, reconciling student refunds, and other financial-related transactions; and maintaining WCE student records (e.g. name changes, duplicate records, address changes), and creating and maintaining WCE course files for audit tracking.
This position requires an individual who can maintain confidentiality and security of records as well as work with minimal supervision, in a fast-paced, high-work volume area . Additionally, the duties require a high attention to detail, and a basic knowledge of a relational database. The Registration Technician must maintain a thorough knowledge of institutional policies and procedures, especially those impacting the WCE Registration process, WCE programs, continuing education regulations, and registration data systems relevant to the assignment.
Min Salary $36,520.50
Mid Salary $41,085.57 – We offer a competitive salary package that will be determined based on the candidate’s experience level and qualifications related to the job. Compensation will be commensurate with your level of experience.
Duties/Functions Difficult Challenges Contacts Education Required Associate’s degree from a regionally accredited college/university orthe ability to obtain within 6 months of hire date
Education Preferred Bachelor’s degree from a regionally accredited college/university
Experience Required 2 years of experience providing customer service in a fast-paced environment
2 years of experience as an office assistant, records technician, or other data entry related field
2 years of experience utilizing an integrated database system to evaluate and meet customers’ needs
Experience Preferred Greater than 2 years of experience providing customer service in a fast-paced environment
Greater than 2 years of experience as an office assistant, records technician, or other data entry related field
Greater than 2 years of experience utilizing an integrated database system to evaluate and meet customers’ needs
Experience with an educationally-based relational database (e.g. Colleague, Banner, etc.)
Experience in a post-secondary student registration office
Experience in a post-secondary student finance office
KSA Required Ability to implement multiple projects simultaneously
Ability to work independently with minimal supervision
Ability to interpret complex instructions and reports
Ability to maintain confidentiality and security of records
Ability to maintain a high attention to detail
Knowledge of a relational database
Knowledge of MS Word and MS Excel
Knowledge of institutional policies and procedures, specifically those impacting the WCE Registration processes
KSA Preferred Department/Job Specific Requirements Must become proficient in Colleague screens used for adding/editing student demographic data, registering students, and maintaining student records.
Applicable criminal background check required.
Some travel involved for training, conferences, etc.
The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:
Ethics
Safety/Shooter on Campus
Personal Information Protection Training (PIP)
Anti-Discrimination/Harassment & Title IX
Other training may be required as determined applicable.

Physical Demands Physical Activity:

Primarily sitting
Environmental Hazard(s):