Director of Student Success and Engagement Position Available In Mecklenburg, North Carolina

Director of Student Success and Engagement
Carolinas College of Health Sciences
in Charolotte, NC

Apply Now Type:

Full-Time

Posted:

05/15/2025

Category:

Student Affairs and Services

JOB SUMMARY

The director of student success and engagement reports to the associate dean of student affairs and enrollment management and is responsible for leading the student success coordinators and overseeing services such as tutoring, fostering student engagement, promotion of timely graduation, advising and registration, onboarding, and student organizations. Additionally, as a member of the student affairs department, assists with various activities related to student enrollment management and success; must have the flexibility to work evening and weekend hours as needed.

ESSENTIAL FUNCTIONS

Promotes the College’s core values and standards of excellence through respectful communication, maintenance of a safe and professional environment, synergistic partnership with those we serve, and anticipation of students’, colleagues’, and customers’ needs. Contributes to the development and revision of and adheres to policies and procedures.
Assumes responsibility for own actions.
Serves as a role model and/or mentor to students and teammates.
Projects a professional image in dress, speech and behavior including demonstrating respect for others.
Represents the program and college in a positive manner.
Maintains appropriate confidentiality in all aspects of job performance.
Provides accessibility to students and teammates by maintaining office hours and communicating in a timely manner.
Serves as an advisor to support student success.
Participates in college functions (e.g., teammate/departmental meetings, new student orientation, graduation) as appropriate.
Engages in active college committee work to include advising student clubs or organizations (waived for PRN teammates and those with fewer than 30 assigned hours per week).
Fosters beneficial relationships and supports the greater community through service activities. Manages student support services. Leads student success and engagement team.
Plan and oversee all student support activities with the student success coordinators.
Develop, implement, and evaluate an annual needs assessment survey to determine and address the support needs of the current student populations.
Based on the needs assessment survey, works with student success coordinators to develop an offering of academic support workshops (i.e., study skills, time management, etc.).
Develop a master schedule each semester of all student support programs, workshops, and services.
Manage teams schedule to ensure sufficient on-site presence of student support during all college operating hours.
Create and lead strategies for early interventions.
Lead an early identification process for early interventions and skills development for students with the student success coordinators.
Manage the tutoring activities. Lead activities to foster engagement. Lead student engagement initiatives to promote early and frequent engagement of students.
Continually evaluate new student attrition, “melt”, and work to reduce melt.
Oversee student organizations and work with the team to assign student organization sponsors.
Plan and oversee activities on campus each semester to engage students.
Collaborate with the dean of student affairs and enrollment management with planning of graduation and other celebrations for students. Direct and maintain processes to promote advising, enrollment, and timely graduation. Lead the student success coordinators in student advising.
Collaborate with the dean of student affairs and enrollment management on tracking student enrollment and retention.
Develop and maintain an advising process which measures student enrollment and follows up on students that are not registered.
Oversee student success coordinators professional development activities for continued improvement in advising.
Collaborate with other directors in the division to monitor pre-track student programs and placement into track programs with guaranteed admission placement.
Serve as a contributor to college reporting on graduation and placement rates. Maintains professional competence, including system- and college-assigned requirements. Possesses and continually develops position-specific knowledge and requirements.
Works with manger to identify and schedule needed orientation and/or training related to the position.
On an ongoing basis, participates in appropriate continuing education, training offerings or other scholarly activities (e.g., certification training, formal education, membership in professional organizations, conference attendance, presentation or publications).
Annually evaluates own job performance and goal attainment.
Effectively and appropriately uses computer technology appropriate to position.
Completes relevant training, as required (e.g., annual continuing education (ACE) modules, Title IX and Family Educational Rights and Privacy Act (FERPA) training, Mental health first aid training).
Complies with Atrium Health’s clinical requirements (e.g., tuberculosis screening tests, annual influenza vaccination), as required.

MARGINAL FUNCTIONS

Performs other duties as assigned.
Based on background and relevant degrees, may teach some general education classes.

PHYSICAL REQUIREMENTS

Office, some travel.
Majority of time distributed between: walking (15%); standing and bending for filing (20%); and sitting including: driving, telephone, and personal counseling, typing (65%).
Responsible for working in a safe manner.

EDUCATION, TRAINING AND EXPERIENCE

Required Qualifications
Excellent communication skills, written and verbal.
Ability to collaborate with people.
Articulate and poised manner.
Positive, professional image.
Good computer skills.
Excellent organizational and time management skills. Master’s degree. Desired Qualifications
Previous experience in higher education and student services. Doctorate degree.

PATIENT POPULATION SERVED

Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to age specific issues and data reflective of the patient’s status.
Demonstrates the knowledge and skills necessary to provide care for the following age groups: Neonate Infant Child Adolescent Adult Geriatric √

N/A PROTECTED HEALTH INFORMATION

Will limit access to protected health information (PHI) and to student information (FERPA protected), to the information reasonably necessary to do the job.
Will share information only on a need-to-know basis for work purposes.
Access to verbal, written, and electronic PHI and to student information has been determined based on job level and job responsibility within the organization. Computerized access to PHI and student information for this job has been determined as described above and is controlled via user ID and password.

MACHINE, TOOLS AND EQUIPMENT

Utilizes audiovisual equipment correctly.
Utilizes computer for word processing, CC Mail, and classroom presentations as appropriate.

REPORTING RELATIONSHIPS

Supervised by:

Associate Dean, Student Affairs and Enrollment Management Supervises:

Student Success Coordinators Apply Now