Referral Specialist Position Available In Mecklenburg, North Carolina

Referral Specialist Carolina Asthma And Allergy Center – 3.5

Charlotte, NC Job Details Full-time Estimated:

$33K – $39.1K a year 4 hours ago Qualifications High school diploma or GED NextGen Appointment scheduling Entry level

Full Job Description General Summary :

A nonexempt position responsible for incoming referrals and making appointments for patients following medical practice procedures. Tasks may be integrated into another position.

Essential Job Responsibilities:

Entering all incoming referrals through Fax, EHR, Rosetta, etc. Utilize Phreesia system to track incoming referrals and update patient status. Create patient chart in Nextgen. Calling all referred patients to schedule. Updating the referring provider with referral status in a timely manner. Responsible for taking calls in the queue if there are 10 or more calls holding. Answers all incoming patient and provider calls in a timely, professional, accurate, and efficient manner in accordance with company and government guidelines and handles accordingly. Ensure proper authorization/referrals are on file, prior to scheduling appointment. Schedules appointments for patients either by phone, online, or email. Schedules urgent/same day appointments with the physician assistance or physician other than their primary allergist. Uses EPM system within the NextGen system to match physician/clinician availability with patient’s preferences in terms of date, time, and location. Provides patients with accurate helpful information and guidance regarding Allergy and Asthma Procedures. Reviews MD schedules regularly and works to ensure doctors maintain a full schedule. Ensures that updates (e.g., cancellations or additions) are input daily into physicians schedules. Notifies Patient Services Specialist of same day and next day cancellations or additions to the physician’s schedules. Communicates and provides feedback as needed with Supervisor about any patient concerns/issues related to scheduling and system problems. Uses customer service principles and techniques to deal with patients calmly and pleasantly. Retrieves and processes referrals daily from our referring physicians. Works closely with the referral coordinator to ensure all referrals are processed in a timely manner. Contacts referred patients directly to schedule appointments based on patient and physician preferences. Occasional overtime may be required. Other duties as assigned. All aspects of Patient Attendant position to include but not limited to- answering incoming calls, scheduling appointments and tasking the clinical staff.

Education:

High school diploma.

Experience:

Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.