Patient Relations Representative Position Available In Orange, North Carolina

Patient Relations Representative Posting Information
Posting Information Department ASOD Pediatric Dentistry-435100
Career Area Administrative/Clerical Support
Is this an internal only recruitment? No
Posting Open Date 05/27/2025
Application Deadline 06/03/2025
Position Type Permanent Staff (SHRA)
Position Title Admin Support Associate

• Journey
  Salary Grade Equivalent GN04
  Working Title Patient Relations Representative
  Position Number 00005090
  Vacancy ID P020372
  Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
  If time-limited, estimated duration of appointment Hours per week 40
  Work Schedule Monday
• Friday; 8am
• 5pm Work Location Chapel Hill, NC
  Position Location North Carolina, US
  Hiring Range $38,890
• $41,111
  Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit The UNC Adams School of Dentistry Division of Pediatric and Public Health provides oral health care for individuals from infancy through adolescence, and promotes the prevention of oral disease. The Pediatric Dentistry discipline is committed to the treatment of children, adolescents and special needs patients while balancing teaching, scholarship, patient care, research and professional service activities. Position Summary The Patient Relations Representative serves as a main point of contact at the front desk for the Pediatric Dentistry Graduate and Student clinics.

Responsibilities include:

assisting patients through registration process, appointment scheduling, verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing; maintaining clinic schedules (scheduling, canceling and/or modifying patient appointments); answering busy multi-line telephones; communicating with faculty and clinical staff in triaging urgent care patients; performing cashiering duties and end of day cash drawer reconciliation. Minimum Education and Experience Requirements High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Required Qualifications, Competencies, and Experience Selected candidate must possess excellent interpersonal and communication (oral and written) skills; be a self-starter and work independently, demonstrate initiative, and use sound judgment, professionalism, and discretion; be skilled in processing patient payments and reconciling day-end cash drawer report; possess the ability to develop and maintain positive working relationships; be dependable, adaptable, and willing to learn new skills. Preferred Qualifications, Competencies, and Experience Customer service/front desk experience in a dental or healthcare setting with knowledge of patient scheduling and insurance verification. Prior training/experience with UNC systems, EPIC or related electronic medical record system. Knowledge of dental terminology. Bilingual (Spanish) candidates are highly desirable. Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities Not Applicable. Position/Schedule Requirements Special Instructions None of the above