University Program Specialist II Position Available In Pitt, North Carolina

University Program Specialist II
East Carolina University
in Greenville, NC

Apply Now Type:

Full-Time

Salary:

$51,285

• $60,000

Posted:

05/15/2025

Application Due:

05/28/2025

Category:

Adult and Continuing Education Programs; +1

Communications, Marketing, and Public Affairs Military University Program Specialist II Position Number:

500548

Full Time or Part Time:

Full Time

Anticipated Recruitment Range:

$51,285

• $60,000

Position Type:

Non-Faculty

Job Category:

Non-Faculty Professional Organizational Unit Overview:

Founded in 1907, East Carolina University is a high research activity doctoral university and the only public university in North Carolina with a dental school, medical school, and college of engineering and technology. ECU offers more than 87 bachelors, 68 masters and 13 doctoral degrees to almost 27,000 students; attracts over $85M in extramural research dollars; and is #1 in North Carolina and #9 in the nation in online learning. The Universitys refreshed strategic plan

• Future Focused, Innovation Driven
• reaffirms ECUs commitment to being a national model for student success, public service, and regional transformation; a commitment that is evident from the actions of ECUs students, and 5,600 faculty and staff.

In addition to its Greenville, NC campuses, ECU has an Outer Banks campus focused on integrated coastal studies, provides dental care through eight community service-learning centers, and is a recognized leader in comprehensive internationalization, including a year-round study abroad program at our campus in Tuscany, Italy. ECUs athletics programs compete in NCAA Division 1. Academic Affairs (“AA”) is headed by the Provost and Senior Vice Chancellor for Academic Affairs who serves as the institutions Chief Academic Officer (“CAO”) and is responsible for administering academic policies. AA is comprised of each of the universitys colleges, schools, and libraries, along with other academic support and administrative units, to include Learner Operations, Research, Innovation and Engagement, Institutional Planning, Assessment and Research, and Global Affairs. Academic Affairs works collaboratively to strengthen ECUs culture of academic excellence in line with our mission to be a national model for student success, public service, and regional transformation. The Office of Innovation and Engagement, led by the Chief Innovation and Engagement Officer, collaborates with departments and colleges/schools across the University, and with ECUs Office of Research, to amplify the universitys service to and economic impact on North Carolina. The Office develops partnerships with external entities that benefit the university and helps advance mutually beneficial innovation, economic development, and community engagement interests. The Office of Innovation and Engagement is also charged with working with university and industry stakeholders to develop, implement, manage, evaluate, and continuously improve innovative non-credit educational services and programs that address current and developing needs of local, regional, and state businesses and industries in ways that benefit the University and support workforce development and regional economic growth. The Office of Innovation and Engagement is supported through various funding sources including state appropriations, grants, contracts, continuing education programs, and philanthropic donors. The team includes 26 full-time staff focused on innovation-led economic development, entrepreneurship, technology transfer, startup incubation, and outreach and engagement partnerships across governmental agencies, business and industry, the military, and nonprofit organizations. The Offices of Community Engagement, Continuing and Professional Education, Licensing and Commercialization, National Security and Industry Initiatives, Small Business and Technology Development Center, and the East Carolina Research and Innovation Campuses are part of this team.

Job Duties:

This position works in the Continuing and Professional Education unit of the Office of Innovation and Engagement and reports directly to the director for Continuing and Professional Education. The primary responsibility of this position is program development and management, support services, and day-to-day operations support for Continuing and Professional Education programs. The position will contribute to increasing enrollment and revenue and provide support services for adult learners in a variety of ways. Using advanced communication and writing, problem-solving, and working independently, this position will manage multiple responsibilities, complete assignments in a timely and accurate manner, and maintain electronic and paper records. This position will use excellent interpersonal skills, a solutions-oriented approach, and collaborative, team-oriented attitude to effectively manage activities with faculty, learners, staff, administrators, community members, and the general public. This position will apply substantial knowledge of CPE and ECU policies and procedures to the daily operations of the office, interactions with faculty, staff, learners, and community members, and in the analysis of situations and decision-making. Providing excellent customer service is a critical component of customer satisfaction and success. The University Program Specialist will provide timely, courteous, solutions-based customer assistance for all CPE programs. This customer service includes answering the phones, monitoring, and answering the departmental email accounts, accepting payments for courses, providing customer service at in-person events, and developing and maintaining relationships with clients and supporters. Will work occasional evenings, weekends, and overnight travel as needed. This position performs the following duties: Communication & Marketing

• 15%
  Update and maintain CPE and LLP websites including course and program information
  Manage CPE and LLP social media including programming announcements and scheduling
  Communicate with CPE and LLP stakeholders regarding program, course, or event planning details as needed
  Develop and design informational and program communication for CPE and LLP
  Cultivate professional relationships with all levels of the program/organization, internal and external
  Consultation•20%
  Manage program scheduling and delivery
  Identify qualified instructors and program partners for the scheduling and delivery of programs
  Consult with existing and/or potential instructors on designing/structuring courses
  Consult with non-curricular continuing education program oversight committee on course approvals and scheduling
  Leadership•20%
  Develop and manage plans for CPE and LLP programming
  Consult regularly with director of CPE to provide reporting necessary to make strategic decisions to grow and sustain programming
  Develop and implement short-term strategies to promote, advance, and sustain the CPE catalog as well as enhance LLP courses
  Program Administration•45%
  Educational program planning and implementation
  Client communication and program development
  Coordinate program scheduling and delivery
  Schedule development of online enrollment and course registration
  Enrollment reporting and data management
  Management and support for Canvas online courses
  Provide budget summaries and reconciliations for programs
  Manage enrollment and course registration processes including utilization of learning management and customer relationship management systems
  Plan and assign work of student employees
  Research and conduct needs assessments to better market continuing and professional education opportunities to adult learners within eastern North Carolina and other regions
  Develop assessment tools and conduct marketing evaluation for CPE and Lifelong Learning Program (LLP)
  Manage several multi-faceted programs in their entirety
  Coordinate technology required for course delivery
  Provide assistance as needed with answering

CPE & LLP

phones
Provide accurate information regarding

CPE & LLP

programs to callers and visitors
Assist program event set-up & breakdown
Assist with event check-in/registration including managing petty cash and credit card machines
Generate receipts and/or invoices to participants
Maintain PCI compliance
Take program registrations and payments from callers or visitors
Assist with printing program materials, preparing folders, name tags, and rosters
Travel to off-campus programs sites as needed
Assist with loading and unloading of equipment at program site
Contingent upon availability of funds.

Minimum Education/Experience:

Bachelors degree and one year of experience related to the area of assignment or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. License or Certification Required by

Statute or Regulation:

None Preferred Experience, Skills, Training/Education:

Masters degree in adult education, instructional technology, or curriculum design. At least two (2) years of experience in program management, course design, curriculum, and/or training. Demonstrated success in planning and/or coordinating events. Familiarity with continuing and professional education and lifelong learning programs. Excellent program coordination and management, communication, and human relations skills preferred. Strong computer software skills and the ability to learn new systems preferred. Special Instructions to

Applicant:

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online. 2-3 original letters of reference are required for employment. Please be aware that if selected as a candidate of choice, an automatic e-mail will be sent to the individuals entered by the applicant in the References section in the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement. Applicants must be currently authorized to work in the United States on a full-time basis. Additional Instructions to

Applicant:

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Job Close Date:

5/28/2025

Open Until Filled:

No

Initial Screening Begins:

05/28/2025 To apply, visit https://ecu.peopleadmin.com/postings/86283 jeid-290fbbc5bb694742980742979944ba0a
Apply Now