Sr Bus Process Educ Consult NEW Position Available In Montgomery, Pennsylvania

Sr Bus Process Educ Consult

Job ID:

271395

Category:

Other

Work Type:

FT

Location:

Bala Cynwyd, PA, United States

Work Schedule:

Per Departmental Needs
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and givefort and reassurance. Our employees shape our future each day. Are you living your life’s work?

Entity:

Penn Primary Care and Specialty Practices (PPC/PSP)

Department:

EHR Transformation

Location:

Bala Cynwyd, PA

Hours:

Full-Time

Summary:

The Senior Business Process Education Consultant is responsible for leading the design, coordination and delivery of education to support local and/or enterprise-wide optimization initiatives. This role will collaborate with various stakeholders, including Penn Medicine providers, PennChart end users, IS, and Health System leadership to design and implement standard workflows across departments which enhance the utilization of the electronic medical record and optimize business processes. This role will also develop curriculum, inform the design/approach of the individual education program for newly hired staff, group education sessions and shoulder to shoulder education. In addition, this role will analyze data from various systems/tools to create a customized education program for individual providers/staff. The Senior Business Process Education Consultant will also be responsible for designing the tools used for assessing end user and leadership knowledge, skill, and satisfaction against a defined set ofpetencies. This is a position requiring independent thought and judgment with the ability to link enterprise strategy to front line business and clinical operations. Working under limited supervision, this individual will facilitate implementation and adoption of technology and end user optimization.

Responsibilities:

Develop education curriculum for group sessions, shoulder to shoulder and new hire education
Inform, design and assure implementation and adoption of functionality
Lead the implementation of best practices/standards across departments with focus on technology and improvements to clinical/business processes
Collaborate with cross functional teams to facilitate effective local education and support
Assure readiness for new Implementations, upgrades, new hospitals/ practices
Leverage data analytics to design a customized education program to support individual provider and small group sessions
Conduct small and large group education sessions for a defined population or in a specialized content area. Deliver specialized content to support individual, department and system goals
Lead the design of tools needed to assess end user proficiencypetency and documentation of trainings including quality assurance and follow-up activities.
Evaluate, revise, and document improvements to optimization training program in coordination with existing training program
Work with identified super users to improve knowledge, and skills, and overallpetency to support the optimization program
Lead the design of standard templates, tools, and processes in training delivery,petency validation and documentation. Assesses end user satisfaction and evaluate training effectiveness
Serves as subject matter expert in resolving client group problems and obstacles in the adoption of new, uniform technology and practice

Education or Equivalent Experience:

Bachelor of Arts or Science (Required)
5+ years’ experience in education, practice or clinical operations and/or information systems working with electronic medical records
Master of Arts or Science (Preferred)
Additional training in adult learning or education (Preferred)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer aprehensivepensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged andmitted to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life’s Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.