SCOPE Enrollment Services Supervisor Position Available In Greenville, South Carolina

SCOPE Enrollment Services Supervisor

Job Category:

SCOPE

Requisition Number:

SCOPE003591

Posting Details

Posted:

April 24, 2025
Full-Time
On-site South Carolina
Greenville, SC 296140001, USA Job Details
Description

POSITION SUMMARY

Provide hands on leadership for day to day enrollment services that guide SCOPE’s primary growth market – non traditional learners (adult and dual enrollment students) – smoothly from first inquiry through graduation. The Supervisor owns the operational delivery (recruitment communications, application processing, registration, advising, risk monitoring, service triage) for this focus population while collaborating with the Associate Dean on high level strategy. Success is measured by quick, accurate service, data driven interventions, and steady enrollment growth.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Recruitment & Enrollment
Oversee daily team workflows for inquiries, applications and registrations
Keep CRM/SIS data clean and reportable
Monitor pipeline metrics and partner with the Associate Dean to close gaps
Advising & Student Success
Serve as primary academic advisor for assigned programs
Track engagement analytics; flag and contact at-risk students
Coordinate accommodations (ADA) and connect students to resources
Dual-Enrollment Leadership
Maintain school and parent relationships
Publish clear guidance on eligibility, processes, and schedules
Develop strategic plans to enhance student recruitment, conversion, and retention, aligning with institutional enrollment goals
Communications
Execute multichannel communication plans (email, text, phone, web)
Collaborate with Admission, Registrar’s Office, Financial Services, and Financial Aid to ensure timely information flow for their functions
Serve as a liaison to SCOP’s marketing firm for assigned projects
Reporting and Continuous Improvement
Oversee production of monthly enrollment and retention dashboards and review with leadership
Ensure SOPs are documented and updated; champion two or more process improvements annually
Represent SCOPE with team insights in cross-unit meetings

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Exceptional written & verbal communication; customer service mindset
Highly motivated and able to work on own initiative
Detail oriented—excellent organizational and planning skills
Comfortable coaching peers and guiding process improvement
Ability to handle highly confidential material
Ability to work with other departments in the University to meet the needs of our students
Master’s degree is preferred
Preferred proficiency with at least one LMS (e.g., Canvas) and one CRM (e.g., Slate), but can be trained after hire
Microsoft Office An applicant must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc. Employees are expected to maintain a conservative lifestyle and support Bob Jones University’s positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible believing church which holds orthodox theology. Applicants must be committed to providing students an excellent, world-class education from a biblical worldview. #LI-Onsite Qualifications
Education
Required Bachelors or better. Experience
Required
1-2 years:
Related Experience Equal Opportunity Employer
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