Community Liaison Position Available In Blount, Tennessee

Community Liaison The Transitional Care Center Maryville, TN Job Details Full-time From $26 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications CPR Certification Resident’s rights Managed care Sales Mid-level Bachelor’s degree Business 2 years Communication skills Marketing Full Job Description Admissions/Marketing Director

DEPARTMENT

Administration

REPORTS TO

Administrator WAGE:

Exempt Manage the facility’s inquiry and admission process and provide customers with facility-related information via facility tours, personal visits/assessments, conversations, and follow-up. Coordinate and implement effective facility sales and marketing programs. Essential Job Functions This facility expects their employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. Therefore, the following list of duties is not all-inclusive: The Director of Marketing/Admissions is ultimately responsible for the facility’s census. While this individual cannot market nor fill the building themselves, they must be able to provide leadership to the marketing team that will lead to building and maintaining a high census. Respond to inquiry calls from hospital discharge planners, families, and other referral sources. Conduct facility tours. Manage the admission process by maintaining updated bed availability and facility services information at all times. Manage the inquiry process professionally, timely and with appropriate follow-up. Effectively manage occupancy levels and census/premium mix enhancement. Assume the daily duties of Admissions/Marketing Director and Admissions Director in their absence. Makes sales calls outside the facility to medical, insurance, legal, and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts. Develop and maintain relationships to advise referral sources of bed availability and new products and services, and efficiently meet the daily needs of the community at large. Promote the facility and its services to referring agencies. Maintain the current database of existing and potential referral sources. Visit all referral sources periodically. Alert appropriate department supervisors and building staff of projected changes, i.e. admissions, bed changes, and discharges, by chairing daily admission meeting to discuss forthcoming changes. Utilize bed management principles. Maintain a close working relationship with the Director of Nursing and the Business Office Manager to assure appropriate and efficient decisions about prospective admissions. Recommend admission decisions to facility management. When admissions determinations are made, communicate with nursing and housekeeping about appropriate room and bed selection. Obtain appropriate admission papers and signatures from residents or responsible parties prior to admission. Communicate special needs of new admits to staff to facilitate a smooth transition. Maintain a waiting list in compliance with state and federal guidelines. Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid). Provide assistance with new employee orientations on these topics and the admission process. Maintain a strong working knowledge of managed care referral process. Monitor inquiry, admission, and census trends. Prepare an inquiry log and other reports as required. Monitor all active and inactive inquiries. Monitor and evaluate customer satisfaction. Audiences might include new admissions, post-discharges, current residents and families, community sources and inquiries that were unable to admit. Share results with the management team and others as appropriate to develop action plans as needed. Develop and implement special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community. Attend in-service education programs in order to meet facility educational requirements. Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill & Evacuation Procedures and know how to use the information. Maintain confidentiality of resident and facility records/information. Protect residents from neglect, mistreatment, and abuse. Protect the personal property of the residents of the facility. Others as directed by the supervisor or administrator. Minimum Qualifications Bachelor’s Degree in Business/Communications or related field preferred. Two (2) years equivalent experience in a sales/marketing position or Director of Admissions position in lieu of degree. Organized and detailed in work performance. Good communication skills with excellent self-discipline and patience. Genuine caring for and interest in elderly and disabled people in a nursing facility. Comply with the Residents’ Rights and Facility Policies and Procedures. Perform work tasks within the physical demand requirements as outlined below. Perform Essential Duties as outlined above. Physical and Sensory Requirements Very little physical effort required. Assist in the evacuation of residents during emergency situations Meet general health requirements set forth by the policies of this facility, which may include a medical and physical examination. Sitting 6

• 7 hours per 8 hour work shift. Alternates as needed to standing or walking. Walking 1
• 2 hours per 8 hour work shift. Alternates to sitting on an occasional basis and to standing on a frequent basis. Standing 2
• 3 hours per 8 hour work shift.

Alternating to sitting on an occasional basis and to walking on a frequent basis

Key:

Occasionally = 0%

• 33%; Frequently = 33%
• 66%; Constantly = 66%
• 100%

Lifting:

WEIGHT FREQUENCY OBJECTS 1-10

lbs Constantly Paper, phone and files 11-20 lbs Frequently Paper and file boxes 21-35 lbs Rarely Paper and file boxes 36-50 lbs Rarely Equipment and supplies 51-75 lbs Rarely Transferring of residents

Carrying:

WEIGHT FREQUENCY OBJECTS 1-10

lbs Constantly Paper, phone and files 11-20 lbs Rarely Paper and files boxes 21-35 lbs Rarely Equipment and supplies 36-50 lbs Rarely Equipment and supplies 51-75 lbs Rarely Transferring of residents

Bending:

Occasionally Squatting:

None Kneeling:

None Crawling:

None Climbing:

None Reaching:

Occasionally Grasping:

Occasionally Fine Manipulation:

Frequently Driving:

Frequently Numbers 1 through 3 indicate the risk potential of your exposure to blood or body fluids. Established procedures identify the appropriate personal protective equipment that you should use when performing tasks. The following numbers indicate your risk potential: It is highly likely that while performing functions of this job, there will be tasks that will require you to be exposed to blood or body fluids. This job does not normally involve contact with blood and/or body fluids but while performing the tasks associated with this job, it may be necessary for you to perform a task that involves exposure to blood or body fluids. This job does not typically involve exposure to blood or bodily fluids. However, if the employee is trained in first aid/CPR, this may entail some exposure risk. The position of Marketing/Admissions Coordinator has an exposure determination of .

EMPLOYMENT AT WILL

It is the express policy and intent of this facility that the employment relationship is one created and governed by the continuing will of both parties. I understand and agree that my employment is for no definite period and may, regardless of the date of payment of my wages and salary, be terminated at any time without prior notice and without cause by either party, unless provided otherwise by a written agreement signed by the President of this company.

NONDISCRIMINATORY STATEMENT

This facility does not discriminate on the basis of race, religion, national origin, sex, age or disability with regard to employment. Job Description Review I understand this job description and its requirements; and that I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time. Management reserves the right to modify this job description at any time. I further understand that the purpose of this job description is to identify the major duties and responsibilities of the job and that it is not intended to contain each and every duty inherent in this job. I have noted below any accommodations that are required to enable me to perform these duties. I have also noted below any job responsibilities, which I am unable to perform, with or without accommodation.

Employee’s Signature Date Supervisor or Orientation Leader Signature Date Job Type:

Full-time Pay:

From $26.00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Schedule:

Day shift Monday to

Friday Work Location:

In person