Assistant Director Financial Aid Position Available In Greene, Tennessee

Assistant Director Financial Aid Tusculum University is seeking an Assistant Director of Financial Aid effectively counsels students and parents on all aspects of financial aid. Represents the University and the financial aid office at special events on and off campus. Coordinates the student employment program. Manages scholarships, awards and packages financial aid according to regulations and policy. Performs the day-to-day financial aid processes in coordination with other campus departments while maintaining mandatory compliance with internal policies as well as state and federal guidelines and laws. This position works with prospective and current students, as well as parents and families and provides exceptional customer service. This position requires attention to detail, mathematical aptitude, effective oral, listening and written communication skills and works closely with other campus offices including Admissions, Business Office, Registrar and Athletics.

REQUIRED/PREFERRED EDUCATION/EXPERIENCE

Bachelor degree preferred, however an equivalent combination of education, experience, and training in higher education can be substituted.

ESSENTIAL FUNCTIONS

Reviews and verifies student’s financial aid status to determine eligibility;
Resolves conflicting information related to eligibility for all types of aid;
Records and documents all customer service transactions and awards related decisions;
Reviews reports generated from daily transmittal operations to assess and analyzes issues such as improper award amounts, and eligibility issues; takes a proactive approach to correct the issues working closely with the Director;
Completes daily tasks including but not limited to responding to inquiries via phone and email, providing personal customer service, assisting with mail flow communication, processing of documents such as withdrawals or appeals, and file maintenance;
Participates in recruitment and outreach events as needed;
Either in person, through email, or by phone, provides high quality customer service;
Performs daily transmittal operations related to processing student aid records via external and internal reporting and exporting;
Participates in staff development and training sessions;
Develops relationships with other departments;
Represent the University in a professional manner at all times;
Follows academic and other related administrative policies; and
Promotes the mission of Tusculum University to all faculty, staff, students and community at large.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS, AND ABILITIES

Effective oral, listening and written communication skills; an outgoing personality; customer service skills; the ability to work independently, and as part of a team; a flexible attitude; able to work evenings and weekends as needed.
Proficient computer skills including Microsoft Office suite.
Valid driver’s license and a good driving record.

PHYSICAL REQUIREMENTS

Work is normally performed in a typical interior/office work environment. You may be required to work occasional irregular hours, including some nights and weekends.
Able to lift up to 25 pounds on occasion.
Communicate effectively.
Must be able to walk distances, sit or stand for long periods of time, and climb stairs.
Ability to talk and hear.
Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Must have a valid driver’s license and reliable transportation to travel when necessary, between the campuses shown below: Nondiscrimination Statement Tusculum University provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. Tusculum is an Equal Opportunity Employer, participates in E-Verify, and observes the guidelines as a Tennessee Drug Free Workplace employer. Review of applications will begin immediately and continue until the position is filled.

HOW TO APPLY

Only online applications will be accepted. Send a cover letter, CV, name and contact information of 3 references, and Tusculum University application (located at the top of the web page https://www3.tusculum.edu/hr/employment-opportunities) electronically to turesume@tusculum.edu 

Attn:

Assistant Director Financial Aid