User Services Stacks Specialist Position Available In Cumberland, North Carolina
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Job Description
User Services Stacks Specialist User Services Stacks Specialist
locations
Fayetteville
time type
Full time
posted on
Posted 4 Days Ago
time left to
End Date:
June 10, 2025 (14 days left to )
job requisition id
R0071728
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Closing Date:
06/10/2025
Type of Position:
Library Services
Workstudy Position:
No
Job Type:
Regular
Work Shift:
Sponsorship Available:
No
Institution Name:
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before ing for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department:
Annex and Stacks
Department’s Website:
https://libraries.uark.edu/
Summary of Job Duties:
The User Services Stacks Specialist is responsible for ensuring that the library opens reliably and on time. Key responsibilities include conducting security rounds and checking book drops. This position works closely with the supervisor to prioritize important projects related to the stacks, such as shelving, shelf reading, and transferring collections, all aimed at improving space and accessibility. In addition, the specialist communicates with library liaisons about lost items and manages urgent requests, holds, and recalls in collaboration with other User Services supervisors. This position is responsible for processing and placing hold requests and resource-sharing items into pick-up lockers. Additionally, the specialist provides back-up support to the User Services Help Desk. This position reports to the Stacks and Spaces Coordinator.
This position is expected to report to campus and provide on-site library services during inclement weather events in accordance with Mullins Library’s Inclement Weather Policy.
Regular, reliable, and non-disruptive attendance is an essential function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
The formal education equivalent of a high school diploma
Applicable equivalencies may be considered on the above qualifications. At least two years of customer service experience
Preferred Qualifications:
Two or more years of previous experience working in academic or public libraries in a public service role
Experience with Ex Libris’ Alma/Primo Integrated Library System
Knowledge, Skills, and Abilities:
Aptitude to work in a complex setting and work independently and collaboratively in a team environment
Strong customer service skills
Effective organizational, interpersonal, and communication skills
Demonstrated attention to detail
Ability to prioritize and meet expected deadlines, use judgment and analytical skills for problem-solving, and seek consultation when appropriate
Demonstrated ability to use sound judgment
Additional Information:
Salary Information:
Minimum salary: $36,300, commensurate with education and experience
