Branch Manager/Librarian (2222, 2231) Position Available In Guilford, North Carolina

Branch Manager/Librarian (2222, 2231) City of Greensboro, NC – 4.0 Greensboro, NC Job Details Full-time $52,021 – $93,091 a year 1 day ago Qualifications Microsoft Powerpoint Bilingual Microsoft Word Community engagement Microsoft Excel Customer service Mid-level Microsoft Office Master’s degree Supervising experience Bachelor’s degree Organizational skills Master of Library & Information Science Budgeting Leadership 2 years Communication skills Strategic planning Integrated library system Full Job Description Description Lead with

Purpose:

Join Greensboro Public Library as a Branch Manager!

Compensation and Benefits:

Hiring Salary Range :

$52,021 – $68,449

Full Salary Range :

$52,021 $93,091

Benefits:

We offer an outstanding benefits package that supports your well-being. Learn more

Here Work Schedule:

Monday – Friday 8:30 AM – 5:30 PM, with occasional nights and weekends, as needed. In partnership with the community, the Greensboro Public Library (GPL) provides free and equal access to information, fosters lifelong learning and inspires the joys of reading. We are committed to this mission and it is our promise to our community; the Greensboro Public Library serves as a Conduit to Destiny® If this promise resonates with you, there’s a strong possibility that we’d like to partner with you too! GPL, recognized as the parent organization of the City of Greensboro’s Libraries/Museum Department, is comprised of eight library locations and the Greensboro History Museum. Our employees pride themselves on delivering quality customer experiences, nurturing relationships and curating rich print and digital collections, all in an effort to make meaningful, measurable and desirable differences in the lives of our customers and the community as a whole.

Why You’ll Love Working With Us:

You’ll join a supportive and forward-thinking library system that values collaboration, innovation, and community engagement. You’ll have the opportunity to shape programs and services that impact the lives of Greensboro’s residents, working in an environment that promotes personal and professional growth. We believe in fostering relationships and delivering top-quality services to all. About the

Role:

The Library Branch Manager is responsible for efficiently and effectively operating a branch/section. The Branch Manager should provide excellent customer service and engage with colleagues and the community. This position supervises public service operations, including circulation, scheduling meeting/work spaces, and delivering library services and programs for children, teens, and adults. Positions are available to support the McGirt-Horton and Glenwood Library locations.

Key responsibilities include:

Public Relations and Community Engagement:

Serve as the primary contact for community inquiries, concerns, and customer service. This involves managing and working the public service desk, answering reference/information questions, providing readers with advisory services, and helping resolve issues about customers’ library accounts and the overall quality of customers’ library experiences.

Administration:

Assist and support the Library Administration with the strategic assessment and response to the community’s expressed and observed needs. Branch Managers participate on the Library’s Managers Team, leading and assisting in approving, developing, delivering, and assessing branch/section-specific programs and serving on special committees or project teams as assigned by the Library Administration. This position also helps monitor assigned branch/section budgets and expenditures and implements cost-saving measures, work plans, and statistical reports.

Human Resource Management:

This position leads and oversees branch staff while creating work schedules based on branch requirements. It supervises, develops and coaches staff, ensures adherence to policies and procedures, fosters teamwork, and participates in recruitment, selection, training, and evaluation.

Facility Management:

Oversee branch maintenance, operations, and scheduling. Develop and implement maintenance plans to ensure safety, cleanliness, and functionality. Coordinate with city departments and contractors for facility improvements and regulatory compliance. Coordinate with the Department Safety Liaison to implement safety measures, conduct inspections, and address risks. This opportunity to join the Greensboro Public Library as a Branch Manager may be for you if you possess the ability to: Provide excellent customer and public service that model the Library’s BEYOND principles of being proactive, engaging, owning our actions, nurturing relationships, delivering quality experiences, and the desire to make a difference. Manage daily operations, which includes staffing, budgeting, and facilities management. Develop and implement innovative library programs and services tailored to community needs. Cultivate partnerships with local organizations, diverse communities, and stakeholders to expand library outreach. Ensure excellent customer service and respond to patron inquiries or concerns. Maintain collections, oversee circulation, and promote literacy initiatives. Monitor and analyze branch performance metrics for continuous improvement. Work collaboratively with subordinates and superiors to oversee and implement the branch/section work plan. Interpret and apply City and department-specific policies, guidelines, and best practices to resolve identified problems or challenges. Foster a high-performance, customer-focused work environment. The person in this position should be detail-oriented, emotionally intelligent, possess excellent written and verbal communication skills, maintain confidentiality, and be able to work independently and collaboratively. Strong leadership and organizational skills are essential. The selected applicant must have extensive knowledge of current library trends, principles, and practices of modern library systems and programs, technology and digital resources. This position includes working a night and weekend schedule. Women, Minorities, and Veterans Are Encouraged to Apply! This job is Exempt and is not subject to the overtime provisions of the Fair Labor Standards Act.

Qualifications What You Bring:

Minimum Qualifications:

Master’s Degree with 4-6 years of experience managing a library facility, operations, and distribution of library materials. “OR” Bachelor’s Degree with 8-10 years of experience managing a library facility, operations, and distribution of library materials. Customer Service experience Supervisory experience (direct and indirect reports) Experience monitoring and analyzing budgets and branch performance metrics for improvement Experience supporting Work Plan Goals and Objectives and preparing statistical reports Experience maintaining library materials collections, overseeing circulation and promoting literacy initiatives Experience using Microsoft Office software (Word, Excel, PowerPoint, Outlook, etc.).

Preferred Qualifications:

Master’s Degree in Library and Information Studies (MLIS) Master’s Degree in a related field (i.e. Education, Business, etc.). 2+ years of experience working in a public library Experience using library ILS (e.g., Horizon). Experience supervising a large youth services program Experience in strategic planning and community engagement Bilingual skills are a plus Ready to Lead? Step into a leadership role where your ideas, energy, and expertise shape the future of community engagement and lifelong learning. As the next Branch Manager at Greensboro Public Library, you’ll lead with purpose, guide a passionate team, and contribute to a library system that empowers individuals and enriches neighborhoods. If you’re driven to serve, eager to innovate, and ready to create meaningful connections—this is your moment to lead.