Library Principal Clerk, Branch Position Available In Hampden, Massachusetts

Library Principal Clerk, Branch Position Purpose/Summary Responsible forsupervision of library clerical staff and maintaining good customerservice relations with patrons. Work is performed under the direction ofthe Branch Manager and Central Library Manager of Borrower’s Services.

Supervision is exercised over clerical employees. Essential FunctionsInteracts with patrons while promoting satisfaction in checking outlibrary materials and information. Implements policies and proceduresfor the circulation desk. Answers calls that pertain to circulationissues along with checking the shelves missing items. Plans and assignstasks related to clerical and training procedures. Updates staff on newcirculation procedures. Prepares monthly statistics for Branch Manager.

Ability to work nights and weekends. Performs other related duties asassigned. Knowledge, Skills, and Abilities Ability to interactsuccessfully with staff and the public. Ability to understand and followoral and written instructions. Knowledge of public library policy,services, practices, plans and problems. Ability to work occasionalnights and weekends. Education and Experience High school diploma orequivalent. Two years of experience in libraries related to librarypolicies and procedures, computer use, and customer service.