Visitor Relations Coordinator Position Available In Miami-Dade, Florida
Tallo's Job Summary: Miami Dade College is seeking a Visitor Relations Coordinator for Wolfson Campus. Duties include managing daily operations in Visitor Services areas, training staff, overseeing admissions desks, and collaborating with various departments. The role requires a Master's degree in Museum Studies or related field with 1 year of supervisory experience, or a Bachelor's degree with 5 years of experience.
Job Description
Visitor Relations Coordinator
Employer
Miami Dade College
Location
Miami, Florida (US)
Salary
$55,636 – $69,545
Date posted
Apr 7, 2025
Website
https://recruitment.mdc.edu/psc/MYMDHPRD/RECRUIT/JOBS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&SiteId=1000&FOCUS=Applicant&JobOpeningId=1008184&PostingSeq=1
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Job Details Miami Dade College is seeking a dedicated and experienced professional to serve as the Visitor Relations Coordinator at Wolfson Campus. The Visitor Relations Coordinator is responsible for managing the day-to-day operations in the Visitor Services areas within the Museum of Art and Design, Freedom Tower and Kislak galleries, ensuring an exceptional and enriching experience for all guests.
Duties and Responsibilities:
Recruits, trains, schedules and mentor’s visitor services and gallery attendant staff
Oversees the daily operations of the admissions desks with a focus on excellent customer service including response to visitor complaints and other feedback
Creates weekly and daily staffing schedules for visitor services staff to ensure smooth daily operations across all staffing posts
Manages an active training and communication system for visitor services staff to stay informed and updated on current and upcoming exhibitions, programs, and other museum activities
Assists in developing, implementing and maintaining procedures for the admission ticketing system. Collaborates with Finance and IT to support terminal setup, ensure system reliability, and maintain the security of data and transactions
Works with Marketing and Membership to plan and implement special ticketing and promotions aimed at increasing attendance (includes donation requests, complimentary tickets, discount ticket options, etc.)
Assists the Public Safety Department to develop and implement a museum security training manual for museum and security staff for MOAD, Freedom Tower and Kislak galleries
Works with Education and other departments that organize special events and programs (member events, films, performances, etc.) to assure a timely and appropriate reception for groups and individuals with reservations. Includes selling memberships and promoting the benefits of all membership levels
Updates information through all communication systems as necessary (website, way finding, floor maps, etc.)
Reports and complies with MOAD and Freedom Tower security and safety protocols, building maintenance request and incident reports
Performs other duties as assigned
Minimum Requirements:
Master’s degree in Museum Studies, Art History or related field and one (1) years of supervisory experience; or Bachelor’s degree in Museum Studies, Art History, or related field and five (5) years supervisory experience To learn more about this and other employment opportunities with Miami Dade College, please visit us at www.mdc.edu/s.
