Visitor Services Assistant Position Available In Clarke, Georgia

Visitor Services Assistant University of Georgia retirement plan United States, Georgia, Athens Jun 20, 2025
Posting Details Posting Details Posting Number S13759P
Working Title Visitor Services Assistant
Department SRVPAA-Georgia Museum of Art
About the University of Georgia Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. s & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine. About the College/Unit/Department College/Unit/Department website Posting Type External
Retirement Plan TRS or ORP
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Part Time
Work Schedule Additional Schedule Information 30.00 Advertised Salary $14-$15 or Commensurate with Experience
Posting Date 06/20/2025
Open until filled Yes
Closing Date Proposed Starting Date 07/01/2025
Special Instructions to Applicants Location of Vacancy Athens Area
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Information Classification Title Office/Clerical Assistant
FLSA Non-Exempt
FTE 0.75
Minimum Qualifications Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. Preferred Qualifications Position Summary The Visitor Services Assistant provides essential administrative and front-line support to ensure a welcoming and engaging experience for all museum guests. This role is responsible for coordinating daily operations within the Visitor Services department, maintaining departmental records, and supporting gallery guides and shop staff. The Assistant also plays a key role in visitor engagement by greeting guests, offering information about exhibitions and museum amenities, and promoting memberships and events. Additionally, the position supports training and onboarding of new staff, contributing to the development and implementation of departmental procedures and workflows. This multifaceted role requires strong organizational, communication, and interpersonal skills to enhance the overall visitor experience and support the museum’s mission. Knowledge, Skills, Abilities and/or Competencies Ability to train staff members on departmental objectives.
Computer skills, including Microsoft Office Suite and ONEUSG.
Ability to be flexible and adapt to various work and schedule demands.
Ability to schedule a 20+ person department.
Excellent communication and customer service skills. Physical Demands 1. Standing and Walking Prolonged periods of standing at the welcome desk or in galleries.
Frequent walking throughout the museum to assist visitors, check galleries, or support events. 2. Light Lifting and Carrying Lifting and moving shop merchandise, brochures, or signage (usually under 25 lbs.).
Assisting with shop inventory and restocking items. Is driving a responsibility of this position? Yes
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? Yes
Does this position require a P-Card? Yes
Is having a P-Card an essential function of this position? Yes
Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities Duties/Responsibilities Administration Support:

General administrative duties and support tasks related to the daily operations of Visitor Services.
Coordinate with other museum departments for gallery guide training and for special event needs.
Maintain Visitor Services department files and records, including filing, organizing, and retrieving.
Provide back up support for shop and gallery guides. Work closely with the gallery guides to coordinate efforts, lunches, and time away for coverage.
Assist in the annual shop inventory, conduct cycle counts, and receive shop merchandise. Percentage of time 50

Duties/Responsibilities Visitor Services:

Warmly welcome, greet, orient, and direct visitors at the welcome desk or in the galleries.
Be knowledgeable about and able to discuss the museum’s physical layout and architectural features, including galleries, restrooms, Sculpture Garden, exits and elevator.
Facilitate spontaneous conversation about art.
Assist visitors with inquiries about artists and exhibitions through engaging discussions.
Promote museum memberships, the museum shop, events, programs, tours and special events.
Review the daily schedule of events and communicate relevant information to other staff and museum guests as needed.
Be familiar with Friends of GMOA (membership) benefits and promote Friend benefits to museum guests.
Be receptive to visitor feedback and perspectives.
Maintain a clean area around visitor welcome desks and galleries, including tidying lobby and gallery areas, refilling brochure racks, and notifying maintenance as needed.
Answer and direct phone calls and answer general questions about the museum, exhibitions and public offerings.
While assigned to the shop, duties involve assisting customers, processing sales, and stocking merchandise. Percentage of time 25

Duties/Responsibilities HR/Training:

Work with the Director of Visitor Services on implementing processes and procedures for HR, training, and general department workflows.
Train new Visitor Services employees in shop and gallery guide policies and procedures.
Participate in presenting new information and reiterating key concepts. Percentage of time 25