Customer Care Specialist Position Available In Capitol Planning Region, Connecticut

Call Center
Customer Care Specialist East Hartford, 

CT Posted:

 6/11/2025
Job Description
Job ID#: 71556

Job Category:

Call Center Position Type:

•W2

Duration:

91

Positions Available:

6 Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Requirements Job Title:

Customer Service Representative Location:

Onsite, in

CT Pay Rate:

 $19.36 per hour

Schedule:

Monday – Friday, 8:30 AM – 5:00 PM (No weekends!)

Employment Type:

Full-Time Start Date:

[Insert Start Date]

Overview:

Join our team as a Customer Service Representative where you’ll be the first point of contact for customers needing assistance with program information, account inquiries, and password resets for an online consumer portal. We’re looking for enthusiastic, service-minded professionals who enjoy problem-solving and delivering top-notch customer support.

Key Responsibilities:

Serve as the initial contact for inquiries from current and potential beneficiaries.
Provide one-on-one telephone support to consumers and providers.
Assist users with password resets and online access issues.
Accurately document all customer interactions and forward calls when needed.
Deliver clear, accurate information aligned with program requirements.
Track and log calls, identify trends, and suggest customer service improvements.
Handle complaints according to company policies.
Meet and exceed performance metrics, including call quality and response times.

What You’ll Need:

Must be 18 years of age or older.
High School Diploma or equivalent and at least 6 months of call center experience OR Associate degree (or higher) without call center experience.
Ability to pass a typing test (minimum 30 WPM).
Successful completion of a customer service assessment.
Ability to pass a background check and drug screening.

Ideal Candidates Have:

Strong customer service and communication skills.
Excellent attendance and dependability.
Effective problem-solving abilities.
Ability to multitask and navigate multiple computer systems.
Patience and empathy when assisting frustrated callers.
Interest in using technology to support customer needs.
Ability to work full-time in a structured, high-volume call environment.

What We Offer:

Full-time employment with paid training
Monday-Friday schedule with weekends off
Opportunities for career advancement
Supportive and inclusive work environment
Full benefits package Ready to make a difference? Apply today and join a team where your voice and your skills matter.