Customer Care Specialist Position Available In Duval, Florida
Tallo's Job Summary: The Customer Care Specialist at Nmble in Jacksonville, FL provides responsive support via phone, email, and chat to ensure a positive customer experience. Responsibilities include troubleshooting, record-keeping, and collaborating with teams to improve processes. Qualifications include 1-2 years of customer service experience, strong communication skills, and proficiency with computer systems. The job is full-time with a salary range of $50,000.00 - $55,000.00 per year, and benefits include 401(k) matching, health insurance, and professional development assistance.
Job Description
Customer Care Specialist Nmble 11825 Central Parkway, Jacksonville, FL 32224 The Customer Care Specialist delivers responsive, empathetic support to customers across phone, email, and chat. This role helps ensure a smooth, positive customer experience by resolving issues, answering questions, and supporting the company’s e-commerce platform. It’s an excellent opportunity for growth, skill-building, and career development.
Key Responsibilities:
Respond to customer inquiries with professionalism and empathy. Troubleshoot issues and escalate complex cases as needed. Maintain accurate records of all interactions. Assist customers in navigating the e-commerce website. Stay up to date on products, systems, and tools. Collaborate with teammates and other departments to solve problems. Identify recurring issues and suggest process improvements. Take initiative to meet performance goals and adapt to change.
Qualifications:
Associate degree preferred. 1-2 years of customer service experience (retail, call center, or support). Strong communication, organizational, and problem-solving skills. Proficiency with basic computer systems; CRM experience a plus. Team-oriented, adaptable, and eager to learn. Optometry industry experience a plus!
Job Type:
Full-time Pay:
$50,000.00 – $55,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance
Shift:
Day shift Evening shift Rotating shift
Work Location:
In person
