Customer Care Specialist Position Available In Hillsborough, Florida

Customer Care Specialist
Location
US-FL-Seffner
ID
2025-1493
Category Customer Service/Support Position Type Full-Time Remote No
Overview
Lazydays RV is looking for experienced Customer Care Specialists to join our growing team!

Summary:

Responsible for the organization and coordination of Sales office operations and resources to facilitate organizational effectiveness and efficiency.
Why our

Teammates Choose Lazydays:

Paid training
The Best Dealership Facilities in the Area
Competitive health and wellness benefits
Paid vacation (yes, we are in the recreational sales and service industry)
Employee Stock Purchase Plan (ESPP)
Fun work environment (really it is!)
Growth opportunities- the growth of our teammates preserves our culture!
Sponsorships in our local communities—ways for you to get involved
Paid OEM Training
Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation’s leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.
Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

All duties for CCS1
All duties for DOD Coordinator
Review of all pending sales opportunities
Process paperwork for retail units
Cashier retail unit, cash deposits and payments
Review delivery tickets with customers as required
Meet and Greet customers in the department
Handle incoming calls and customer request as necessary
Create, add, review, pre-invoice & invoice repair orders
Reconciliation of accounts, cash drawers
Schedule/Confirm day of delivery appointments promptly and accurately based on company guidelines
Perform all essential opening and closing duties
Additional responsibilities and duties as requested
Qualifications

QUALIFICATIONS & EXPERIENCE

At least 2 years customer service experience
Cash handling experience
Excellent customer service skills
Excellent communication skills
Excellent time management skills
Must have good interpersonal skills
Ability to read, write, and comprehend English
Dependable & Detail Oriented
Ability to multi-task and re-prioritize as needed
Ability to operate Windows environment & programs (Word, Excel, Outlook, etc.)
Knowledge of company software
Ability to remain calm in a fast-paced, stressful environmentAbility to work 8 AM – 8 PM Sunday – Saturday (hours will vary)
Accurate typing skills, 35 words per minute or more
High School Diploma or equivalent
Flexibility to cover changing work schedules as needed